We had a bad experience in hotel castillo. I became sick at castillo hotel, but they didn't care for me, that too at my cost. I vehemently condemn the service and behaviour of the staff. We are extremely dissatisfied of the service of the staff towards a customer who fell sick at your hotel castillo varanasi. We netted out indifferent attitude of the staff. It's in-humanitarian attitude of the staff at hotel castillo, varanasi.
Room we booked was for royal room but we were given luxury room. At the time of check it was not informed in reception that in royal room separate bed facility is not available so they gave luxury room just by saying we are giving luxury room without informing issue in royal room. It was later when we enquired they told us that as separate bed facility is not available so that have given this room. We had no choice as we have already paid the amount so we took luxury room. Also no dormitory facility available for drivers. Service is also very slow. Even some facilities like place to keep soap/shampoo during bathing not available. No much variety in breakfast. Had stayed in big hotels compared to it will rate very low. We have not clicked pics but approx. Representation pics of room are given in level 3
With a stay at Medalio Civil Lines Prayagraj in Prayagraj (Civil Lines), you'll be within a 10-minute drive of Sangam and All Saint's Cathedral. This hotel is 0.5 mi (0.8 km) from Sai Dham Mandir and 0.6 mi (0.9 km) from Hanuman Mandir.Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance.Enjoy a meal at Blinkk By Zoca, or stay in and take advantage of the hotel's room service (during limited hours).Featured amenities include a 24-hour front desk, laundry facilities, and an elevator. Free self parking is available onsite.Make yourself at home in one of the 21 air-conditioned rooms featuring LCD televisions. Cable television is provided for your entertainment. Conveniences include desks and electric kettles, and housekeeping is provided daily.
訪訪客用戶This is my first experience to stay in prayagraj
stay hygiene is good food facility is not available till now may b start soon
overall good experience