阿爾蓋羅Feeling at Home附近住宿

I booked this hotel for a one night stay in a June through **********. My husband and I were flying into Alghero in the evening and leaving the next morning for other sites in Sardinia. Our flight was delayed and I emailed the hotel from the airport telling them we would be arriving rather late, around 10:30. When we arrived, there was no one there. We rang the bell and no one answered we called the number posted on the door for assistance for over 40 minutes and nobody answered the phone. We had no choice but to leave and find another place to stay - luckily we did. I phoned ********** who spoke with the hotel - they would not refund our pre-paid money for our stay. This was terrible service in my mind both from the hotel, and from **********. I have the record in my phone of the phone calls, and photos showing I was at the hotel. Still they saw fit to charge me for a room I did not use, even when I gave them as much advance notice as I could about the late arrival. I travel a lot for work and personally and have honestly never had such a terrible experience. I will not be using ********** anymore and certainly can’t recommend this establishment.

我們住了4晚,酒店的唯一兩張正面的註釋是中間位置,非常舒適,和非常的工作人員,從照片中我有很高的期望,完全失望。我們分配了一個窗戶的房間,上面着一個更深的牆,這使得整個牆非常黑暗,傢俱讓人們非常希望,因爲房間裏的日期和氣味不好。第二天我們在房間裏享受了清服務,沒有替換洗,因爲我們付了多少錢,我期待着要多得多,因爲價格裏甚至不包括早餐。

We stayed with a group of 4 people and were looking for accommodation in Alghero with enough rooms. This hotel was a great hopping off spot. It was close to the harbor for our boating trip, walking to old town and easy to access parking. The rates were very reasonable. I’d recommend for a nice, clean, efficient hotel! We would stay again.

Our stay at this exclusive, beautifully appointed historic hotel was wonderful. The location is amazing - just a short 10 minute walk along the waterfront to the old town of Alghero with stunning views across the mediterranean. We had a sea view room with a large balcony and although not huge, the room was elegantly decorated with beautiful pieces of furniture. The pool area is calm and peaceful with stunning views overlooking the sea. There is also private access down some steps to the sea if you fancy a dip. The hotel is very private with access from the road via secure gates only. It is within it's own grounds surrounded by beautiful private gardens where there are lots of areas to sit peacefully. Staff were very accomodating and extremely friendly. Service was excellent with high staff to guest ratio. Nothing too much trouble. On departure day a taxi was ordered for us and as we were leaving slightly before the official start time of breakfast, staff kindly arranged for us to have breakfast a little earlier which was very much appreciated. Silver service breakfast was wonderful and lots of choice. Overall a truly memorable stay and we will certainly be returning.

The Carlis V in Alghero is definitely not a 5 star hotel. I will say that most of the staff were friendly, the rooms are spacious enough and the view is lovely ( but you pay a hefty price for it ). We always stay in 5 star hotels , but the standards here are certainly not worthy of a 5 star. There was no porter to carry a suitcase , the rooms were quite basic in design, the television remote worked only occasionally, there were plastic cups in the bathroom , a strong smell of sewerage in our corridor and the menu was very limited. All fairly small things really that you could overlook once you settle in , considering the small amount of time you actually spend there , while out sight seeing what is a beautiful town. ( Even though for a 6 night stay costing over 3000e , I would expect a higher standard. ) What really disappointed us was an incident which occurred on the final evening. We had a rented car which we parked each evening in the hotel's small 20 space carpark. On our return from an afternoons outing , we turned into the car park to be greeted with tape around all the spaces. The desk manager then came running out and starting shouting at us that we couldn't park there , as it was reserved for the porsche car club who were arriving with their cars shortly. He was extremely rude and told us and other guests that we had to find a parking space on the public road . No parking for us mere mortals who probably had paid a higher premium than a group rate that a club or group might have received. So all other guests who were parked there , were also told to leave. This , really irked us enough to complain, to no avail. In the Irish hospitality business, this would be totally unacceptable. I would comfortably say that this is maybe 4 star , but probably below this rating , but I can definitely say , we would not stay here again. In fact we visited two other 4 star hotels very near here and down on the new town opposite the beach , that looked to be of higher standard. Very disappointing service and one very rude staff member.

PLEASE READ BEFORE BOOKING: For our 5 night stay in Sardinia, we booked a family room at this “4 star” hotel The lobby felt like a “hospital lobby” as my daughter noted. We went to our room on the second floor - carpets were dirty, almost black in spots and cleaning products were left in the hall (not the cleaning cart, random sprays. When we got to the room- rm 215, - it was small, with four beds lined up next to each other. The bathroom was tiny, with a small triangular shower. The terrace had old dining room furniture (other terraces had armchairs). The view was mostly looking into people’s apartments/ terraces. The worst part was the beds. My husband has a bad back and these beds were terrible. I also had a very hard time sleeping and my back is now cramped up - the last thing you’d want on a vacation. For what we paid - approx $450 per night, we expected more. This hotel advertises as 4* but it is far far from it. We tried to check out the first day (Saturday) but we were told there was no manager and please wait until Monday, so we tried our best with the hotel, thinking we would give it a shot, and stayed for two nights. With our backs feeling the pain, we went and spoke to the manager on Monday morning asking for a refund for the three remaining nights we paid for at check in - she refused. She offered to find us a room at their sister hotel - Hotel Calabona. But we refused, considering that the hotel had already lost our trust in claiming they are 4 star, but at best it’s 3 star. At best. We then tried to be fair, asking for only 2 nights back (and we would just absorb the other night as a penalty) and they still refused. The manager Carla will say that she tried to offer an alternative but again, we only have 5 nights in Sardinia and were unwilling to be bounced to another “4 star” property by the same owners, when the current “4 star” was so poor. She definitely could have helped to save my family’s experience at the hotel but chose not to. Very poor customer service. I vehemently do not recommend this hotel unless you pay under say, $200 per night. Other observations are that there are no umbrellas on the roof for the pool deck so we couldn’t really use the pool for any length of time. And all of the furniture in the common places were dirty from wear. Decor consisted of travel posters in hallways and cheaply potted plants with styrofoam peanuts. They offer a welcome drink of half glass of prosecco.