諾克斯維爾西雪松崖希爾頓花園飯店(Hilton Garden Inn Knoxville West/Cedar Bluff)

這是一個很棒的地方。這是我的第二次旅行和住宿。

I like the quiet of the hotel. The large issue I have was that I picked this hotel out of all the others because it had a bar/restaurant listed..LOL!! We went to the restaurant to eat one night and the lady told me all she was doing were fries, wings and chicken fingers.. that's what y'all call a restaurant?!? So we had to get in the car ( which we were not palnning to do) to find something to eat. Very disappointed.

I searched explicitly for an EV charger at a hotel near Knoxville, and there are few -- maybe 4 in total. The prior trip here, I used a free charger (8kw) at a downtown parking lot that was a few blocks from my hotel. This time, I searched for EV charger on property, and the Hilton Garden Inn at Cedar Bluff claimed to have one. DO NOT BOOK HERE FOR AN EV CHARGER. It is a single plug Blink model, 6.7 kw (WEAK) and it costs $0.53 per kwhr (EXPENSIVE). In a hotel that already cost almost $200 per night!!! I ended up driving to a Tesla charger 3 miles away. Do yourself a favor, book near Tesla at a cheaper hotel and walk across the street. DO NOT BOOK THIS HOTEL. Note to Hilton: Get with the program and build chargers at every single hotel. And make them free. The $20-30 expense for a crap charger that many cities offer for free is damaging your brand. Your system will loose several hotel stays from me due to this poor experience. And I have learned that Hilton cannot be trusted to properly and correctly describe and represent its EV amenities.

Very friendly and quick check in service. The hotel itself is dated and could use a refresh.

Another great stay at this location. Have stayed here many times and always happy. Feels like home. As we checked in Friday, December 22, afternoon the young lady at front desk, Chanelle greeted us with a smile on her face. She really made us feel welcome and started our stay on the perfect note. Everyone we interacted with was very professional, pleasant and helpful. Will always stay here when visiting the Knoxville area.

Staff very rude. After reporting to desk and maid no towels or shampoo still could not get room serviced.

This is a classic HGI. Very clean, friendly staff, everything worked. And the breakfast was great! The food was delicious and the lady handling the service was excellent. Also, the TV in the room was huge with a great picture. We will definitely plan on this being a regular stop on our travels.

We are Hilton Garden fans. However, the hotel experience has degraded. Rooms are more expensive than ever and service is far below prepandemic levels. With that in mind, I appreciate the smallest showings of true service. Unfortunately, we didn’t see that at this hotel. Just mediocre. Rooms appear clean but are not. The layers of dust on the bathroom door was telling. It was also disappointing that the windows do not open at all. Just a wall of claustrophobic glass and zero ventilation. Won’t be staying here again.

Great staff….friendly, helpful folks that desire to make one’s stay as nice as possible. I was offered a couple of bottles of water,for the road, at checkout. A cheery come see us again sendoff. We loved the cooked to order breakfast too! Orlando whipped up a couple of excellent omelets from the kitchen and we were served plenty of hot coffee. Again, friendly service! Our room was clean and quiet; public spaces were decorated nicely, well lit and welcoming.