阿爾伯克基北萬豪TownePlace套房飯店(TownePlace Suites Albuquerque North)

Unfortunately I felt the need to write this review. The room we were given was great, I would say for the room the experience would have been 5 stars. But when it comes to the staff dealing with issues they created I’m going to give them 0 stars. I pre booked this room online, once I checked in the man at the front desk said he needed a card to charge for a deposit/damage fee. After checking my account the next day of checkout I found he over charged me 180$! I immediately went to the front desk to figure out what this charge was for. I was met with a young woman who told me she was not sure why I was charged that amount as it should’ve only been a $20 charge. And that I should be getting a full refund. After a few Business days I called the hotel to confirm with them about the refund as I had not seen it in my account yet. After calling nearly 15 times I finally got ahold of someone, once I did this person was no help. They said they had no record of that charge in there system at all. I’m confused how you can “lose” record of you charging me 180$. I was told hopefully I will get it in another week but they don’t know. This is ridiculous and I’m very disappointed in how they handled this situation. MAKE sure you you check for false/ extra charges when staying with this hotel.

The rooms are clean and the beds are very comfy. Patrons are quiet. If you're a light sleeper, be sure to request a room facing away from the busy highway: the truck vibrations and emergency sirens woke me up several times. Breakfast is very good.

I booked this hotel because of its location close to a restaurant I wanted to eat at. Room was nice and was really for someone staying multiple days. Small kitchen and a nice working desk and table. Unfortunately the wifi didn't work while I was there. At checkout I mentioned it and they took $40 off my bill.

Last hotel on business visit to New Mexico. VERY VERY GOOD. The hotel is new and comfortable. Very Clean. But BEST OF ALL was the staff. So Enthusiastic. The minute we walked in the door. Everyone wanted to help. We stayed here for three nights on points. That didn't make any difference. The staff was terrific anyway. No charge for parking. No charge for helpful smiles. Felt very safe. We so much appreciated the atmosphere that we left the room staff a big cash tip. Will definitely stay here the next time, instead of the residence inn near the airport, that made us feel as though we could get mugged at any time.

Great service and room was clean. Just would like it if hotels had pet-free rooms. As clean as room is, my allergies reacted severely to pet dander and odors. Asked for a pet-free room ahead of time.

Full size fridge, microwave, stove top, dishes, pots/pans, desk with all plugs needed and excellent internet

We were very impressed with Towne Place Suites! Large suite that even had a walk in closet off the bathroom! Excellent service, including Netflix (you have to sign in of course) and they even had delicious frosted fudge brownies in the afternoon! Also great breatkfast and coffee service. Rooms have a regular refrigerator/freezer, and microwave.

Nice hotel, small room. Had every amenity you could ask for in a hotel.

Clean, good breakfast, gave us late checkout when requested