This was the worst reception I have had in 60 years of travelling. My wife and I have stayed literally thousands of nights in all levels of accommodation all over the world and I have made over 1000 submissions to TripAdvisor, which have been read by over 350,000 people. I have mostly given scores of between 3 and 5. We had carefully selected Albion Manor for two nights when we were volunteering for Red Cross at a United Nations conference in Brisbane (something we mentioned to the woman at reception). When we arrived, I said that I wanted to use cash as I didn’t consider it worthwhile to pay a credit card charge of 2%. The receptionist (helpfully) suggested that I could use a debit card, which I did. We had booked a Deluxe Queen Room (with a Queen Bed and a single) as I suffer from sleep apnoea and, if I get too noisy in my sleep, my wife can move to the single bed and there were no twin rooms. We have done this at many hotels around the world. The web site says “Rates are for 2 guests. Extra guest charge is $25.00 per night.” The woman at reception then showed us to a room with a Queen plus two single beds, which didn’t bother us. However, my wife did point out the medical issue and say that we might use one of the single beds. At this, the woman said that we would have to pay the extra, claiming that the website said that using two beds would incur the extra cost, which isn’t correct. She then behaved most oddly and said that she could see that we were going to be trouble and she was cancelling the booking. We tried to dissuade her but she was strongly adamant. After this, my wife pointed out that a review of this behaviour wouldn’t look good on TripAdvisor. Once again, the woman, who claimed to be the manager but wouldn’t give us her name, became belligerent again, claiming we were being aggressive and threatened to call the police, which we welcomed her to do. At no stage did we even raise our voices. She said that she will respond to any review by us with her side of the story. I am fully prepared to swear an affidavit that what I have said in this review is the truth. In my opinion, this woman should not be in a position dealing face to face with the public. At such a late juncture, it then took us nearly an hour to find alternative, more expensive, accommodation (initially for only one night) in a less convenient location.
翻譯