阿拉胡埃拉Maxi Palí • Alajuela Este附近住宿

我讚賞房間乾淨整潔,有各種便利設施。工作人員非常主動,樂於助人,而機場對面的位置是我選擇它的主要原因。然而,問題在於我們的房間(#135)沒有窗簾遮擋光線,只有薄薄的屏幕,你很容易看穿。我想任何經過一樓房間的人都能看見房間裏面,因爲通過屏幕很容易看到外面。晚上,在熱帶地區,這時候很早,停車場裏八盞強亮的燈照亮了我們的房間。沒有辦法讓房間變暗,燈光如此明亮,以至於你可以從它旁邊看。沒有。因此我無法入睡,因爲房間被點亮了。請把窗簾拉上。

酒店房間不錯,工作人員友好,但他們的賬單系統存在嚴重缺陷。我2月9日住在那裏,2月15日退房,按賬單在櫃檯親身支付。但是兩天後我收到2月15日晚上的收費,這顯然是錯誤,因爲我當天早上9點在前台退房,他們甚至叫我出租車去機場。我通過電子郵件與前台聯繫,但他們沒有回覆。我打電話給溫德姆客戶服務,他們說他們無法訪問哥斯達黎加的計費系統,他們的網站沒有提交計費糾紛的方法。

PROS: Very clean, air conditioned and modern for a good rate. Wifi and decent breakfast included. The stromanthe triostar plants in the lobby were very nice. CONS: Staff is miserable and takes no accountability for customer service. Stephanie literally lies to your face and tries to overcharge you. Examples: -”oh your safe is broken? just reset with code 123456.” nope. the safe code was set by a previous guest and left open so this didn't fix the problem. We had to take all our valuables on a 13 hour tour because of this - very inconvenient. -”oh, you need another towel because we only gave you 2 despite 3 people in the room? we'll send someone up right away”. no one ever shows. when you call back, if they ever pick up, they say the same thing. -”your shuttle from the airport is confirmed and the driver will have a sign with your name on it” nope; after a long trip we had no one to pick us up. The driver didn't have my booking (he had another name on the sign), so he called the hotel and they confirmed nothing had been booked for us. -”well there's no booking because you obviously have to book it in advance; how would we know you need a shuttle?”. Excuse me? Yes, in fact, I did book it in advance and showed them the email chain (7 emails) with her own confirmation 3 days earlier! -”ok so you found the driver, perfect”. No, not perfect as we've been searching in the sweltering heat, walking up and down through the crowds for 45 minutes with a small child after a long trip. An apology, not a dismissal would be more appropriate in this situation. After speaking to the driver and Stephanie (we are still in the heat outside the airport), Stephanie who confirmed the booking by email then blamed her colleague who in fact didn't book it, And, they still charged us $16 USD for it - which was like rubbing salt in the wound. -”it will be an additional $20 USD for the shuttle” - when they previous told me $16 USD (thankfully in writing) -”it will be $16 USD to have a child in the room” - when my confirmation clearly shows children stay free (thankfully in writing) -guests aren't ”allowed to use the stairs”; long wait for the elevator

我到達哥斯達黎加,在那裏我度過了頭兩個晚上,爲穿越國家公園的長途旅行做準備。這家酒店提供了一間漂亮的房間。建築物呈「O」形,中間有泳池及餐飲區。周圍有很多不同類型的鳥,泳池內交通噪音最低,我喜歡在泳池區放鬆。早餐很棒,所有客人都可享用。晚餐是在較小的酒吧/用餐區購買的,可以看到游泳池區的頭頂。我點了魚,它非常好!這不是一個目的地酒店,但這正是我需要的,因爲我得到了我的國際軸承。有一個旅遊服務檯,你可以安排各種旅遊和聖何塞或哥斯達黎加週邊地區的一日遊。

Our stay was absolutely amazing! The amenities, the service, the price, the food, the views, entertainment, everything will make you feel like royalty! You are met in the lobby with a warm smile & greeting from Alexander Bell boy and checked -in by Margoth. In the lounge you are personally greeted by Ronald day serve and Miguel Angel(night serve) who were very personable. Breakfast was deliciously prepared by Gaudy the cook. Even the housekeeper makes the toilet tissue decorative. Ezequiel, the concierge, was very helpful and all of the staff seemed to never forget a face or name. I must say.. I really enjoyed my stay at the Sheraton.

房間大乾淨，安靜，早餐贊！

非常不錯的酒店,適合行政旅行。位置好,離美麗的Avenida Escazu很近。酒店裏設施不多,但是很乾淨,人很好。食物“驚人”,其實值得一住4-5星級酒店。房間急需新地毯和一些裝飾,但很乾淨,牀也舒服。對於便宜的酒店來說,是一個非常好的選擇,乾淨,在好的位置提供很好的食物。

Poca es la información que puedo dar de este hotel, ya que solo pase una noche, llegando tarde y después de desayunar salimos para el tour. El servicio de recepción muy amable y la habitación limpia y equipada. La cena (no incluida) aceptable y a precio correcto. El desayuno (incluido) suficiente. No puedo aportar detalles de la ubicación puesto que no me moví por los alrededores. Por lo que pude disfrutar del hotel, lo considero recomendable.