希爾頓Homewood套房-安大略阿賈克斯

Mainly stopped at hotel for EV charge. Had a place to crash for free but can specifically to charge while I slept. Not only did I pay 300 for room had to find a fast charger on way home.

Clean room, friendly staff and nice amenities. Continental breakfast was very good

It was amazing. I really liked the service :) the staff was great. They helped us when needed. Also, I really liked the smart tv, you can access to pretty much all the major apps. Plus having a kitchen really helps you when you need to cook!

Breakfast is okay, good varieties

It was a little disappointing, the first part of our state. There was a lot of conventions for lacrosse, and those people were very disrespectful. They didn’t separate the convention people from the other residence in the hotel. This caused a lot of noise at very late hours that kept up my children and that was a general nuisance. We actually had to move rooms because we had to complain so much about the noise. They were even rude and disrespectful to the staff of the hotel, and the police had to be threatened if the noise didn’t go down because one night there was over 15 complaints about the running around playing tag in the gym, not listening to the rules of where they could be due to their age and things like this. Also, there is a racist comment from one of the convention children.

Very noisy hotel. You can hear flushing of toilets above and beside the room as if you were in the same room. Little to no sound proofing between rooms. Highway noise is very loud also! Staff is very unhelpful. They do not listen to your requests for additional supplies and when you bring to light issues, they do not address them appropriately. No management on site to deal with issues. Also, a ton of hidden fees!!! When you question the fees, the staff provide inaccurate information and send you running in circles. Issues with internet. Initially told at the desk that’s only 3 devices per room, then throughout the conversation, the device count changed to 4,5,6 devices. Also told if any troubles with devices, we would have to bring all devices to the front desk to aide with connectivity. Huge delays in checking in. Staff even said ‘shhh’ to us when we asked a question at the front desk. Super rude. Self check out at the front desk would be more helpful than the two staff you had on during our check in time. Pool was small considering the room cost and size of the hotel. As for cleanliness, the kitchen table was dirty upon arrival as well as the showers. All in all, LOTS of improvements need to be made on all levels at this hotel before we’d ever visit again!