湯斯維爾雪松汽車旅館

I am not one to normally complain but this accommodation is shocking Sadly after staying here multiple times before for hospital appointments/surgery's and never having an issue before, this stay was by far the absolute worst, I am not sure if management has changed but the nice guy that is usually there wasn't there this time and we will definitely never be back, we are a family of 7 (2 adults, 5 children, one is a newborn and one has a significant disability and in a wheelchair and 3 older child (13,9&7), we were put in a room which they called the sports room as they were booked out on other rooms that would fit us, at first we thought this room was fantastic for size and we were extremely happy, it was across from the reception and right next to the pool and smoking area my partner and I are smokers and the smoking area is about 10 steps from our room door, our baby was asleep and our other kids were watching a movie so we decided to go for a smoke together, I could see through the blinds so I new what my other children were doing, we were out of the room for about 2 minutes and my older 2 children looked through the blinds and waved to their dad through the window, one of the staff members walked passed the window they were looking through and i made a comment to him "are they peaking" next thing I new 3 staff members came out of the reception area and were looking through the windows trying to see past the blinds, my partner and I ask if there was a problem to which we were told the kids were "running a muck unsupervised" I responded by saying they sound pretty quiet to me, opened the door and they were sitting on the couch watching tv, we wouldn't have even been out of the room for 5 mins, they were then told not to look out the blinds as they are fragile and a couple of the chain links came unclipped, okay fine, we told the kids not to do it again, and I reattached the chain links, we then felt like the kids weren't able to do anything without being judged, we seen the staff members multiple times walk pass and look through the gap in the blinds into our room, I took my older kids to the pool area to have a look and each time we went there someone would come out and look into the pool area at what we were doing which made it extremely uncomfortable, after leaving the pool area and going back into our room we got a knock on the door saying someone rang reception from this room yet no one had touched the phone as the kids were with us the whole time, when we said that we were told "it must have been some other ratbag kids" it felt like they were picking on our children for no reason yet there were other kids running around the car park, kicking balls where the cars are and screaming and they were not told to stop yet our kids that were just sitting down watching a movie were "running a muck?" It got to the point that we wanted to leave after the first night but my son had surgery and we needed to stay close to the hospital, the second nigh

Chantelle has been extremely helpful with my stay wile my partner has been in hospital nothing is a problem for her even with my un predictable number of nights staying and to add to the stress after my partner was discharged we are still stuck up here because of the flooding yet she still allows us to stay and check on a daily basis

The management here is extraordinary and accommodating. I am staying for a hospital visit and need wheelchair access. This lady asked all the right questions to ensure she could offer me a suitable room. After playing Tetris with the bookings she managed to accommodate me. Well done! I read earlier reviews and all I can say is give this place a go. And to the family with 5 kiddies leaving 1 circle.....I've met your sort before. Full of s#@* and forever playing the victim. When I come back to Townsville and need accommodation this will be where I come.