艾肯麗怡飯店(Country Inn & Suites by Radisson, Aiken, SC)

Went to check-in no one at front desk. After waiting way too long, decided to call hotel and as it was ringing the female clerk came from outside. Hotel room was fine bed comfy. Breakfast the next morning was awful! Went to use microwave and it was brown and dirty nasty on the inside. Set up for breakfast was not user friendly. Nothing was labeled. So people had to search around for stuff. Upon leaving, we passed by the laundry room and the staff in there were shooting out profanity and it was very sickening to hear employees of the hotel acting like they were in a street gang. No respect at all for hotel guests.

Details on the place need to be updated on the app. Booked this room specifically for my daughters birthday so she could swim with her friends. Pool was closed, one employee said it was open.. the other said that it wouldn’t be open until 6/1. Could have stayed elsewhere had I known.

Hotel lobby and hallways could be kept in better conditions. Towels under the ice maker and scuffs all over the walls and trim. Not 8/10 star hotel in my opinion. Carpet in room needed vacuuming and found several hairs in the bedding. Great water pressure in shower and comfy beds but overall would not stay here again.

This was a great place to stay in 2018, but this property is aging badly, despite being one of the newer Whiskey Road properties. Cracks in the walls are common, everything has been repainted multiple times, and the fake leather chairs have huge bald patches on them. The cleaning staff are getting sloppy. Our bathroom had dried pee on the toilet seat, hair of at least three different people stuck to the ceiling of the shower, and an old washcloth that had been neglected long enough to stink and grow mold hanging from the shower curtain. The air handler didn’t heat, and had been run all night to pump freezing air from outside into the room. By the time we got into the room around midnight, it was freezing cold. The staff is friendly, but the place is in unacceptable condition. Locals know that this is a preferred hotel for the local high school and college students to party and hook up, and it has definitely taken its toll.

No blanket for pull out couch bed Front desk and housekeeping stated there were no more blankets so we had to go buy one

older hotel ready for some renovation, outside facade looks great, wooden floors creak with every step, thin walls make it somewhat noisy too, common areas could use some extra attention when cleaning, staff nice, a few somewhat laid back, had a room toward road and you easily hear traffic, probably will try another hotel if back in this area

I was double charged for my stay. The actual stay was pleasant but unfortunately they did not correct the billing error and I will not stay here again.

This is a wonderful hotel. The staff and management truly understand Customer Service. Bryan went over and above to help me out with a late check in. I was even able to talk to the general manager, over the phone, for approval of some specific needs. Tabatha and her team are truly outstanding. Thank you!

Thanks, staff was fantastic and parking ample. Room was clean. Breakfast was excellent. Front desk was friendly.