艾肯麗怡飯店

Ok

We usually like staying at country in and suites. They usually are clean and friendly. This one was not up to par. Woman at check in was not friendly or helpful. The room was dark dreary. The carpet was wet and disgusting. Asked for a new room said it was sold out. Since I paid through ******* I couldn’t get my money back and get a different hotel. Screens on the windows were torn. Will not be staying here again.

Overall the staff was every nice. Hotel was clean and breakfast was better than alot of other's I've been too. Short drive to many places to eat.

The room didn't have a TV. Moved to another room. No remote control. People above us and next door loud. Breakfast buffet horrible. Shower didn't work. Requested maintenance. Request ignored. Housekeeping every 3 days but requested they empty our trash and bring coffee for the next day. Request ignored. Checked out early. The staff lied to ******* saying we didn't check out early. So no refund. Will never stay there again.

When I arrived at the property, the front desk associate was outside in the parking lot with her friends. After getting checked in, I went to the room and discovered the fire alarm was chirping. I went back to the front desk and the clerk was back outside with her friends. When she noticed me, I explained to her what was going on with the fire alarm. I asked for another room and she told me that she was completely booked. She asked if I was planning on leaving so she could get her maintenance man to change out the batteries. I went out for about 45 minutes, and when I returned to the room, the alarm was still chirping. I went to the desk and told the employee, and asked again if I could get another room. It was another desk clerk who told her to change out rooms. I did not like the fact that I was initially lied to about having my room changed. Overall, I will not be staying at this property again.

It’s reasonable and close to nearby facilities. We stayed in another Aiken hotel that had roaches from evacuees several months after Helena because the evacuees were just gross unclean people but the other hotel couldn’t do anything about it. Country Inns has always been clean and reasonable.