Le Meridien Ahmedabad

I had couple of bad experiences during my stay. I travelled solo for a business trip. Only good and pleasant experience I had was with the restaurant staff. Very helpful, smiling, welcoming and courteous. The 2 stars I am giving is for them. Bad instances: 1. I walk with help of crutches. So, after booking I had called the hotel and made a special request to alot me a room near the elevator, which they confirmed. On check-in day I checked with the staff assigning the room for the same and i was assured that the room is near elevator. I went to 5th floor where my room was assigned and to my surprise it was the last room on the farthest side. I had to all the way go back to the reception and check for this. They accepted their mistake and I had to wait another 15-20 mins for the right room. All this after a long flight from my home city to Ahmedabad. 2. There was no shower gel in the shower area. Instead there was a moisturiser in place of it. Basically there were 2 moisturiser bottles; shower area and basin area. Good I read the label before using it. Not acceptable from a 5star property. 3. There was a complimentary voucher available in the room which could be redeemed in their in-house cafe. On last day of my stay, after dinner I ordered for a hot chocolate. At that time I was informed that I am also eligible for a complimentary high-tea (this was also not informed to me during checkin). The hot chocolate didnt come for almost 40-45 mins so I called them back and they were clueless. I asked to cancel it as I had to sleep. But it came after another 15 mins and I had slept by then. I had to open the door and deny it. Also my sleep was disturbed.

Fantastic hotel. The hotel is newly renovated and looks brand new. The rooms are modern and well equipped, the beds very comfortable. The bathrooms are also well equipped and the water pressure (a regular problem in even 5 star hotels) is very good. The service is excellent. Special mention for the front office manager, Nikhil, who goes above and beyond to make you feel welcome and comfortable. All the other staff is gracious and professional. The food at the hotel is very good. The breakfast has a great deal of options and the food is pretty delicious. The club lounge is also well designed and the food is good even for dinner. I managed to go to the gym and it was very well equipped with excellent equipment, cold towels, water, and even headphones for the treadmills. Overall, an excellent experience. We came for business and it is perfectly suited for that but would not mind it at all even if I was on a leisure trip with family. Keep up the good work!