安縵璞樂

This is our second time at Amanpulo. We came back because we missed the team that took care of us during our first stay. It's such a pleasure to be welcomed by familiar faces! Here is what a first-time traveller needs to know about the property: Reservations and Booking: I found it challenging to coordinate our booking with the Reservations team. Requests and questions were met with immediate rejections, if not incorrect information. They take awhile to respond that I had to call IDD just to follow up and clarify certain things pertaining to our stay. The Property: Outdated and rundown. We stayed in the beach casita, which would benefit from a complete renovation, along with some of its outlets, such as the beach club and the clubhouse, among others. Guests are provided with golf carts to explore the whole island, which was lovely. FOOD & BEVERAGE: Food was ok albeit quality slightly deteriorated. It would be nice to have some salads and sandiwches as options along with more international and local cuisines. Wine selection has improved, although the pricing can be adjusted so as not to deter guests from purchasing bottles from the outlets. I understand that the clientele has the paying capacity, but from a hotel's inventory you don't want to spoil the wines sitting and not being drank. Intelligent pricing and flexibility could help boost revenue to encourage guests to dine and drink; especially for guests staying longer. The Beach: HEAVEN. Crystal clear waters, and warm powdery sand. Not much corals to see but turtles are everywhere. Monitor lizards roaming around the island as well. Activities: During our stay, we rented go-karts and went wall climbing (at a cost). Water activities such as snorkelling with turtles, banana boats, and paddleboards are also included as part of the amenities offered free of charge. Bicycles are also provided for free. There is a play area where babies and kids can hang, and a lovely tennis court that you can book. Yoga and gym are available on the island as well. Service and Team: EXCELLENT. Marc, our butler for the whole trip, ensured that our arrival, stay, and departure were smooth. He is very efficient and responds immediately. Vince and Daniel from the Beach club ensured we were treated like royalty. Their attention to detail (remembering our food preference, drinks, etc, from last year) is remarkable. Before we asked, they delivered! This is rare in hotels nowadays. We opted for a private dinner in our casita the night before. Jazmyl, the one in charge of setting up everything, and she made sure the night was flawless. Her passion and love for what she does is evident. Her extra mile to ensure we had a good ambience and a good time is such a lovely touch. It seemed like the team didn't have enough resources to execute their tasks well, but they made it work (cute garden lights and a portable speaker, all personally owned by Jasmyl, were used for our dinner). We felt like dining in a Michelin-star

For me - THE BEST! We were met by personnel who will greet you with sampaguita leis and cold drink and will personally escort you to your villa. The room was heaven! The view - to die for. The resort personnel- EXCELLENT! No kidding! Theirs is the BEST CUSTOMER SERVICE…