拉芬斯特拉蘇拉山谷民宿

NEVER, EVER, EVER book this accommodation. We are a family of 6+3 children with a confirmed and PAID reservation !!! and we have had to SLEEP IN THE CAR because nobody received us or opened the door of the house despite our countless messages and calls. Several days before our arrival we were in contact with the accommodation (a certain Giorgia) and un the afternoon we had spoken to Giorgia several times. In fact, we received a few messages from the establishment telling us not to worry for any kind of delay and that they were at our complete disposal. Because of a road blockage on our journey from Sciacca, we were delayed in our scheduled arrival time, but as requested by Giorgia, we sent her a message 30 minutes before our arrival. We finally arrived at the door of the house at 20:03. Despite having given 30 minutes notice as requested, no one opened the door, no one was waiting for us, no one answered. As we had given notice and no warning or reply had been given to the contrary, we assumed it was a small delay from the host and waited a few minutes. A neighbour opened the door for us to wait inside because it was cold in the street. When we had been waiting for over 10 minutes we started to call and send messages, with no answer, in fact, we called and they hung up on us. After half an hour we called Booking to see if something had happened to our host. To our astonishment they told us that there was nothing they could do and that the accommodation was not going to receive us and that the booking was cancelled for no-show !!!!!. According to Giorgia we had been waiting until 20:15, which is ABSOLUTELY FALSE, in fact it was at 20:13, when after 10 minutes of waiting, we started to call impatiently from the street. The result is that the accommodation has lied, LEAVING ON THE STREET 9 people that had warned of their arrival time, without further notice, warning, check call or courtesy wait, (all this supposedly for 3 minutes over the theoretical check-in time). The result: A FAMILY OF 9 PEOPLE (3 MINORS!!) ON THE STREET SLEEPING IN THE CAR. On the other side someone blocking the innumerable messages and calls (hanging up the phone) even though we asked them to please go and pick up the keys from where we needed them. A REAL SCAM BY THE ACCOMMODATION, (reservation totally paid) AND A REAL SHAME BY BOOKING WHO HAS LIMITED ITSELF TO SAYING THAT 'THEY CAN DO NOT DO ANYTHING' to solve it or to accommodate us or to return the amount, (which we will have to claim by legal means) without further verification and without trying to solve this VERY SERIOUS problem, and hanging up on us as well while we were demanding some assistance.