I had an exceptional stay at the Courtyard by Marriott in Agra, India. From the moment I arrived, the hospitality and service were outstanding. The hotel’s modern and elegant design perfectly blended with the cultural charm of Agra, making it a relaxing and luxurious retreat. The rooms were spacious, clean, and well-appointed, offering a comfortable and peaceful environment after a day of sightseeing.
One of the highlights of my stay was the impeccable service provided by the staff. They were always attentive and eager to ensure I had everything I needed, from the front desk to the restaurant staff. The food was another highlight – I thoroughly enjoyed both the international and local Indian dishes. The breakfast buffet was a delightful start to each day, with a great selection of fresh fruits, baked goods, and traditional Indian breakfast items like parathas and dosas.
The hotel’s location is also ideal, being just a short drive away from the iconic Taj Mahal. The rooftop pool offered a great view of the Taj Mahal, which was a perfect spot to unwind in the evening.
Overall, I highly recommend the Courtyard by Marriott in Agra for anyone looking for a combination of luxury, comfort, and exceptional service in this beautiful city.
翻譯
6/7
住宿方回覆: Dear Guest,Thank you for your incredibly kind and detailed feedback. We are truly delighted to know that your stay at Courtyard by Marriott Agra was exceptional and that every aspect of your visit – from our hospitality and service to the comfort of our rooms and the culinary offerings – contributed to a memorable experience.It’s heartening to hear that our team’s attentiveness and dedication made such a positive impression on you, and that you enjoyed both the international and traditional Indian cuisine at our restaurants. Your appreciation of the hotel’s design, location, and rooftop views of the Taj Mahal means a great deal to us.We are grateful for your recommendation and look forward to the opportunity of welcoming you back for another relaxing and enriching stay in Agra.Warm regards,Saurabh KhannaGeneral Manager
住宿方回覆: Dear Guest,Thank you for your kind and thoughtful feedback. We’re delighted to know you had a wonderful stay and that our team, especially Sahzan and his colleague, made your experience memorable with their attentive service during breakfast.It’s great to hear you enjoyed the swimming pool, the clean and accessible fitness center, and our breakfast offerings. We’re especially pleased that you were comfortable even after check-out — your comfort is always our priority.We would be honored to welcome you back on your next visit to Agra.Warm regards,Saurabh KhannaGeneral Manager
住宿方回覆: Dear Guest,Thank you for taking the time to share your experience with us. I’m glad to know your check-in was smooth and that our team made you feel welcome with their warm smiles.However, I sincerely apologize for the inconvenience caused by the drainage issue in your bathroom. This is not the standard we strive to maintain, and I have personally shared your feedback with our maintenance team to ensure it is addressed promptly.We appreciate your understanding and hope to have the pleasure of welcoming you back for a more seamless experience.Warm regards,Saurabh KhannaGeneral Manager
SHINOHARA YUJI
豪華雙床房
入住於 2024 年 3 月
獨自出遊
4 則評論
10.0/10
超棒
發布於 2024 年 5 月 3 日
房間的清潔度和服務都非常好。前往泰姬陵也很方便。我想再次入住。 😃
原文以 Google 翻譯
住宿方回覆: Dear Guest,Thank you for your kind words. We’re delighted to hear that you enjoyed the cleanliness of the room, the excellent service, and our convenient location near the Taj Mahal.It would be our pleasure to welcome you back on your next visit to Agra.Warm regards,Saurabh KhannaGeneral Manager
住宿方回覆: Dear Guest,Thank you for sharing your feedback with us. While we’re glad to know you found the location convenient and the breakfast satisfactory, I sincerely regret the inconvenience caused due to noise and activity during wedding events.We understand how important a peaceful environment is for our guests, and your comments regarding audibility and guest flow have been shared with the team for better planning and management in the future. Additionally, we’ve taken note of your suggestion regarding linen care and will ensure it is reviewed with our housekeeping team.We appreciate your insights and hope to have the opportunity to welcome you back for a more seamless and restful stay.Warm regards,Saurabh KhannaGeneral Manager
住宿方回覆: Dear Guest,Thank you for taking the time to share your detailed feedback. We’re glad to hear you found our rooms cozy and appreciated the friendly assistance from our staff, as well as enjoyed the pool and gym facilities.However, I sincerely regret that some aspects of your experience, including food freshness and billing concerns, did not meet your expectations. Please be assured that your comments have been shared with the relevant teams for immediate review and improvement.We value your insights and hope to welcome you back for a more seamless and enjoyable stay.Warm regards,Saurabh KhannaGeneral Manager
住宿方回覆: Dear Guest,Thank you for sharing your feedback. While we are glad you appreciated our convenient location near the Taj Mahal, I sincerely apologize for the cleanliness issues and the quality of food that did not meet your expectations. Your comments have been shared with our housekeeping and culinary teams for immediate attention and improvement.We value your insights as they help us enhance our standards, and we hope to have the opportunity to welcome you again and provide a better experience.Warm regards,Saurabh KhannaGeneral Manager
住宿方回覆: Dear Guest,Thank you for your honest feedback. We’re pleased to know you found our hotel comfortable, secure, and conveniently located near the Taj Mahal. However, I apologize for the occasional indifferent service you experienced. Please be assured that we are addressing this with our team to ensure more consistent and attentive service going forward.We appreciate your comments and hope to welcome you back for an even better stay.Warm regards,Saurabh KhannaGeneral Manager
住宿方回覆: Dear Guest,Thank you for your lovely feedback! We’re delighted you enjoyed our breakfast, location, and the warm service from our team. It’s great to hear you appreciated the peaceful surroundings and local food options nearby.We look forward to welcoming you back soon.Warm regards,Saurabh KhannaGeneral Manager
訪客用戶
豪華雙床房
入住於 2024 年 3 月
與好友旅遊
4 則評論
10.0/10
超棒
發布於 2024 年 4 月 25 日
房間裡有你需要的一切。隔音窗。早餐很棒,品種很多,一切都很美味。謝謝。
原文以 Google 翻譯
住宿方回覆: Dear Guest,Thank you for your wonderful feedback. We're pleased to hear that you enjoyed the comfort of your room, the soundproof windows, and our varied and delicious breakfast offerings.We truly appreciate your kind words and look forward to welcoming you back soon.Warm regards,Saurabh KhannaGeneral Manager
Ling
豪華雙床房
入住於 2024 年 2 月
與好友旅遊
1 則評論
10.0/10
超棒
發布於 2024 年 3 月 18 日
這是最好的酒店!在我住過印度的所有地方中,清潔度和服務是迄今為止最好的。
原文以 Google 翻譯
住宿方回覆: Dear Guest,Thank you for such a heartwarming compliment. We are truly honored to be considered the best hotel during your travels in India.Your appreciation for our cleanliness and service means a great deal to the entire team, and it motivates us to continue delivering exceptional experiences.We look forward to welcoming you back whenever your travels bring you to Agra again.Warm regards,Saurabh KhannaGeneral Manager
住宿方回覆: Dear Guest,Thank you for sharing your candid feedback. I sincerely apologize that your experience did not meet the standards you rightfully expected from Courtyard by Marriott Agra.Your concerns regarding staff attitude, the views from the hotel, and the presence of mosquitoes and flies in certain areas are taken very seriously. Please rest assured that these issues have been escalated for immediate review and corrective action. Additionally, I regret that your special anniversary was not acknowledged — this is certainly not reflective of the warm and attentive hospitality we strive to provide.We appreciate your insights as they help us improve, and we hope you might consider giving us another opportunity in the future to deliver the true Marriott experience.Warm regards,Saurabh KhannaGeneral Manager
Madhubala
豪華特大床房
入住於 2023 年 12 月
夫妻/情侶出遊
7 則評論
9.5/10
極佳
發布於 2024 年 1 月 23 日
一切都很好,只是工作人員在早餐時間無法關注您的需求
原文以 Google 翻譯
住宿方回覆: Dear Ms. Madhubala,Thank you for your feedback. I’m glad to hear that most aspects of your stay were satisfactory. However, I apologize for the inattentiveness you experienced during breakfast service. Please be assured that we are addressing this with our team to improve our attentiveness and ensure a better experience for all guests.We appreciate your understanding and hope to welcome you back for an improved stay.Warm regards,Saurabh KhannaGeneral Manager
住宿方回覆: Dear Guest,Thank you for your detailed and thoughtful feedback. We are delighted to hear that you enjoyed our clean and beautiful facilities, the friendly and attentive service from our staff, and the lively folk performances that add to the atmosphere of our hotel.We appreciate your comments regarding the breakfast buffet and will certainly review ways to enhance its variety and appeal. It’s wonderful to know that you found the evening room service delicious and enjoyed dining in our outdoor restaurant.Your kind words encourage us to continue striving for excellence, and we look forward to welcoming you back for another memorable stay.Warm regards,Saurabh KhannaGeneral Manager
My Adventure Journey
豪華雙床房
入住於 2023 年 11 月
夫妻/情侶出遊
64 則評論
10.0/10
超棒
發布於 2024 年 1 月 16 日
服務很好,房間乾淨,非常推薦來這裡度假
原文以 Google 翻譯
住宿方回覆: Dear Guest,Thank you for your wonderful review! We’re thrilled to hear you enjoyed our great service and clean rooms. Your recommendation means a lot to us.We look forward to welcoming you back for another memorable holiday.Warm regards,Saurabh KhannaGeneral Manager