阿菲永卡拉希薩爾Işıklar Parkı附近住宿

Merhabalar, Otelinize farkli zamanlarda üc kere geldim (en son Subat 2024) Hizmet anlayisi, hijyen, personel ve yemekler konusunda asina oldugum kalitenin, daha da yukarilara tasinmis oldugunu görmek sevindirici oldu. Ancak istekte bulunan misafirlere alkollü icki servisi yapilmadigini müsahade ettim. Oysa termal havuz sonrasi icilecek bir bardak bira, piyano dinletisine eslik edecek bir kadeh sarap ya da gunun yorgunlugunu gidermek icin aksam yemeginin yaninda alinacak bir kadeh rakı, günün keyfini daha da güzellestirebilirdi. Bu konuyu halkla iliskiler sorumlunuz ile de konustum ama yapilan aciklamalarin tatminkar olmadigini söylemem gerekiyor. Selamlar, iyi çalışmalar Bülent Özel...

Odalardaki termal havuzlar harika, Fizyotrapist uygulamalar muhteem, Konumu harika, güleryüzlühizmet, sömestr etkinlikleri keyifli Teekkür ederiz Harika 10 gün geçirdik.Geliimizde ⛄️ Karlad bizi.Ailemle birlikte ahane 10 gün geçirdik.我強烈推薦這家酒店,因爲在您的房間裏有私人定期游泳池和土耳其浴。而且房間非常舒適,很大。您的廚房和房間中幾乎有您所有的東西。餐廳的飯菜是另外,你可以在自己家裏的廚房裏做飯。除了這些酒店離主要購物中心很近坐車去需要5分鐘。我們和家人一起度過了10個美好的時光。希望明年的中秋假期能再次到來,謝謝您的幫助和親切。

We arrived as the school holiday was ending hence almost 400 people left a day after our arrival. Dinner after arrival was very good with massive amount of choice and good quality. We were impressed. All that positive view demolished starring from next morning. RESTAURANT: Breakfast choice was reduced but that want the problem. Looking at the cheese plates their colour was off. Cucumbers and tomatoes also had the same issue. When I asked the staff they said they prepared the plates previous night. It looked they were left without cover and possibly outside of the fridge. I have asked them to remove the plates as health and safety risk which they didn’t. You could see staff and managers talking in groups and staring at me which was very unprofessional. There were a lot of staff but not enough attention to customers. Empties were piling on tables but staff was only collecting them if they are called. Manager in charge of the dinner was just walking around and instructing staff to use less tissues etc. He wasn’t welcoming or talking to the customers. Only customer he chose to speak and pay special attention was a lady on a holiday with her elderly mum. This was very strange to observe. ROOM CLEANING: If we talk about the room cleaning there was not sufficient of it. Cleaning lady was getting into the room holding one cloth and was out in less than 5 mins. No hoovering, no cleaning of toilets, not wiping bathroom floors. The drains in the bathroom were smelling disgusting. We had to ask her to put bleach in the drains to get rid of the smell which took 2 days for her to do. You could see whatever you dropped on the floor staying there all during our stay. THERMAL POOLS: temperature and cleanliness of the pools were not great. I have been to other thermal hotels where the water temperature was adequate for expectations. But in this one hot pool was not hit enough to get the goodness we were after. There were 2 cool pools suppose to be at 28C which the staff admitted they were not. Staff told us they have told the management but nothing was being done. They advised us that we should talk to the management. Which we did but nothing has changed. My overall impression is that the management is not professional and not thinking about customer satisfaction. Although the hotel is currently very new looking as it is refurbished, I would think it will be smelly and old very soon with the cleaning regime in place. I would not choose to go there again as there are better hotels in the vicinity which I have been before where it was much better service for the same price

我在DoubleTree Afyonkarahisar 住了1晚,這是我住過的最差的酒店體驗!我們的房間在13/7/2022構象號上是708&710的3266790803。從一開始酒店就從大堂的燈光開始一直降低成本!然後在入住的時候房間就像桑拿房一樣熱!空調壞了,他們告訴我會變涼,1個小時後沒有變化,他們送了一份技術,他說在空調下面很涼快!我和收據談過了,他告訴我這是太陽(但那天是陰天!)而且是在高樓層,我沒有要求!3個小時後房間還是一樣,當我和夜班經理談時,他告訴我再等1個小時!現在已經是晚上7點了!!當我告訴他我要退款,我會去另一家備受尊敬的酒店時,他改變了房間,升級了一間,他表現得好像在用一張不穩的臉對我做了一個忙!!晚上11點,我爲我和孩子們從客房服務部訂購了晚餐,直到凌晨12點半,我打電話詢問食物時,他們告訴我,我訂的餐暫時停止,因爲他們不知道我的房間沒有!他們可以從系統監控房間溫度,但他們不知道!我相信他們是爲了實現目的才這樣做的!我的孩子那天晚上沒有吃東西就上牀了!別讓我從自助早餐開始!真是一個噓!!有一個技師(我從他的制服上認出了他)從廚房裏出來,給廚房員工下命令!還有另一個技師在我們進去的時候和餐廳接待員調情!!我呆在這裏簡直就是一場噩夢!