SpringHill Suites Dallas Addison/Quorum Drive

Affordable and in a convenient location to the Water Tower Theatre. I love all the dining options available as well as shopping. The staff is very pleasant & accommodating. I would ad that they promote the rewards program upfront & listen to the customer as I had to repeat myself because it was getting busy with one clerk available to assist but two standing there.

Not a helpful staff. There is no regular taxi service in Addison, Texas and the hotel staff wasn't particularly helpful in this regard either. At other places, staff would let me use their Uber app to get a car and I would then just reimbursement. These folks weren't helpful at all. I had to walk a mile and a half in the freezing cold, on the snow covered ground to get to my meeting.

In serious need of a makeover This was my 3rd time staying at this particular Springhill Suites and I’ve shared feedback (nicely) with the front desk during each stay. Nothing has improved over the last 3 months so my next visit to Addison I’ll be moving on to a different hotel (3 strikes and all that). The positives: the staff is very friendly and the location is great. The negatives: the rooms need so much updating. My bed/mattress each visit has been terrible. Absolutely no life left in the mattress. The mini fridge had ice built up inside and froze everything I put in it overnight. The microwave is so tiny it’s hard to get anything in it. The blow dryer -once again- was disgustingly sticky and dirty. On my last visit I turned it in during checkout and the front desk person was as grossed out as me. But this visit I swear I got the same sticky, dirty blow dryer. And the built in shampoo dispenser in the shower was empty so I washed my hair with body wash. Lastly, the Wi-Fi was “upgraded recently “ resulting in an inability to connect without calling their internet tech support who said they connected my cell numbers directly on the back end but service remained poor. I travel a lot for work and try to be positive and flexible but I’m over this Springhill location. Sorry guys.

I liked how the AC was controlled by a thermostat, the breakfast was wonderful also. I did not like how the beds were so small and the tv remote made it very difficult to use the tv, and the pool looked a lot bigger than what it really was.

I questioned re: data charge $4.95? I have my own data that runs fast. Moreover, most of the time I’m out of the room. I was told they’re going to remove it. Until now, it is reflected on my account.