艾迪生希爾頓花園飯店

Stayed here for one night after party over the New Years Eve. All we needed for one night is comfortable bed. BTW I love coffee in the am, hotels usually don’t serve good free coffee. This hotel coffee was excellent. I was literally shocked. I also asked kitchen if I could have some milk vs cream ( I like milk with my coffee) and they brought me a cup of milk right away. The breakfast was not inluded but we didn’t care for breakfast. Hotel met our needs for one night stay.

Our trip was booked through ******* and prepaid. Upon check-in, we were not greeted by a staff member, nor was there a bell or other form of alerting staff we were there waiting to check-in. I had to call the hotel and wait for a minute or two before someone came out to answer the phone, which is when they saw us. Surprisingly, it was the assistant regional manager who greeted us, which was not a good first impression of the hotel. Secondly, and more disappointing, the manager told me that breakfast came at a charge, which contradicted what my reservation stated via *******. Instead of trying to remedy it with me, she said I need to contact ******* directly, as "there is nothing she can do on their end." I was very displeased by this answer, especially with their "we make it right, guaranteed" hospitality statement. The next morning, I did call ******* and the rep contacted the property about the error regarding our complimentary breakfast, which was quickly remedied by another hotel concierge (Amy). Amy was lovely and mentioned that we had complimentary breakfast the whole time, but that the other person who assisted us the night prior (assistant manager, Carline) was not familiar with the ******* reservation code. Simply put, management is a hindrance to the hotel's hospitality. Please get a new face for the team.

The bed was a little too firm and could not get a good nights rest. That was the only problem. Everything else was good

Property needs updating in the rooms. Older tvs and not all appliances work

Property needs updating, coffee pot didn’t heat and bathroom walls were not in good shape

The bed was like sleeping on a piece of plywood and the pillows were awful, other than that, nice place.