德萊奧波爾飯店

I recently stayed at this hotel and had a highly disappointing experience. Upon arrival, I was given a room with a continuous, loud hum, as if there was a factory next door. The shower was powerless and gushed unevenly, like it had a heartbeat, taking a long time to get hot. When I attempted to order food from the advertised 24-hour restaurant, I was told by a waiter in the corridor that food was available, but when I called room service, I was informed the chef was not available. Left with no choice, I ordered a Sprite for dinner. The loud hum made it impossible to sleep, and after several unanswered calls to reception, I went down to complain, only to find the staff asleep in a room next to the reception. I showed them a recording of the noise, and they eventually moved me to another room at 1 a.m. I was surprised they seemed unaware of the issue or at least acted like they didn’t know. The new room, however, was no better – it smelled damp and mouldy, with no view except for a rubbish dump at the back, facing a wall. Though the staff try to be nice, the effort doesn’t make up for the poor facilities and services. The new room was no quieter, as I was woken up twice by people talking in the adjacent room, which was clearly audible. In the morning, the breakfast was disappointing – the options were unclear and unappealing, so I settled for cake, fruit, and juice. The breakfast staff didn’t approach to ask if I needed anything, and only after noticing my dissatisfaction did one staff member offer an omelette. I had to ask for coffee, and when it arrived, the staff didn’t even ask if I wanted it with or without milk. The staff are nice but clearly not well-trained. I checked in at 10:30 p.m. with the intention of staying for two weeks but left by 8:15 a.m. the next day. The conditions were unbearable, particularly the smell of mould in both rooms and the malfunctioning showers, which only worked smoothly on cold. Recommendations for Improvement: 1. Soundproofing: Investigate and resolve the source of the hum in certain rooms to ensure guests can sleep comfortably. 2. Plumbing: Fix the water pressure and heating issues with the showers to provide a consistent and comfortable experience. 3. Staff Training: Improve staff training, particularly in customer service and communication, so they can address guest concerns promptly and properly. 4. 24-hour Restaurant: Ensure the 24-hour restaurant is genuinely available and that there’s clarity on the services provided at all times. 5. Room Maintenance: Address the damp and mouldy smells in the rooms to improve air quality and overall comfort. 6. Breakfast Options: Clarify and expand the breakfast options, and have staff proactively engage with guests to offer assistance and beverages. Unfortunately, this hotel was not worth the money, and I cannot recommend it to anyone in its current state.

Spent almost a month and value for money was guaranteed. Deliberate efforts to made to make guests comfortable. The food menu has limited options.

The hotel is beautiful, the staff were friendly and helpful and the rooms were always clean.

Nothing is good