利雅得文華東方飯店

He could not have done a better job from the first moment I walked in until the check. What a wonderful experience.

好吃的食物

Wir hatten eine wunderbare Zeit in diesem Hotel. Als Wahrzeichen der Stadt ist der benachbarte Faisaliah Tower zwar vom Kingdom Centre verdrängt worden, das Mandarin Oriental bietet für mich aber die beste Hotelwahl der Stadt. Die Mitarbeiter sind allesamt freundlich, hilfsbereit und aufgeschlossen. Das Frühstück ist vielseitig und von vorzüglicher Qualität. Beim Zimmer hatten wir Glück mit einem Upgrade in eine Junior Suite. Hier stach der prompte und gründliche Zimmerservice hervor. Die Spa Bereiche für Damen und Herren sind getrennt. Der für die Herren hält ein großes Schwimmbad vor. Sehr zu empfehlen ist die Nutzung der Metro, um dem unerträglichen täglichen Stau zu entgehen. Der Zugang erfolgt direkt vom Hotel über die benachbarte Mall zur Station King Fahd Libery. Wir haben die Zeit hier im Hotel sehr genossen und bekennen uns zum Slogan „I‘m a fan“.

The hotel facilities here are good, but the service is absolutely terrible and wholly unbecoming of the Mandarin Oriental band (I have stayed in about 10 of their hotels globally and so am familiar with the usually excellent Mandarin Oriental service. We booked the room from Friday to Sunday and informed the hotel we would not be arriving until early Saturday morning, and had booked the Friday so as to have access to the room immediately. To ensure we arrived at the hotel quickly after an overnight flight, we also booked - at considerable expense - an airport fast-track arrivals service (Al Tanfeethi) combined with a hotel car to meet us there. The car didn't show up. The driver was no-where to be found - after considerable searching by us and the airport staff. We called the hotel and were told it was still 30min away. We got an uber instead at our own expense. On arrival we were told that we would not be charged for the Al Tanfeethi and the hotel car, given that our arrival had been delayed by the no-show of the driver. On depature, we had to wait almost 30min to check out, risking missing our flight, due to understaffing at the front desk. I then signed a bill which had the room charges on, all good so far. Then after having asked several times for an email receipt, several days later after multiple chasers we were sent a bill that had a NO-SHOW penalty for the Friday night (despite us having explained that we would not be arriving until Saturday morning) as well as reinstating the charges for the Al Tanfeethi lounge and hotel car. The conceirge now stated - wholly untruthfully - that the driver was there and that we ordered a second car too. This is completely false and the have now started to invent up fake facts in order to avoid refunding. Further, and fundamentally, these charges were not on the bill I signed . The emails from the concierge are rude and unapologetic - wholly outrageous in any situation, let alone from a brand such as the Mandarin. A disgrace to the Mandarin brand.