菲耶斯塔住宅精品飯店及服務式公寓

Superb services. Very good location. Lovely restaurant and quiet environment

Staff makes the difference very helpful Service is very good

Liked: The hotel's convenient location made transportation easily accessible, enhancing overall convenience during the stay. Disliked: The rooms were notably dated with water-stained carpets, requiring two room changes within a short stay. Security measures for guest safety were lacking, as my room key was mistakenly given to another guest, highlighting inadequate identification protocols. A drunk guest entered our room while we were sleeping at 5:43 am, leading to a disruptive and uncomfortable experience. The response from the night desk staff, attributing the disturbance to a wrong room number, further exacerbated the situation. Checked out that morning due to the overall negative impact on the stay.

Had dinner in the hotel restaurant this Saturday, the new menu was just amazing. I had the platter of prawns that not only tasted perfect but were so beautifully presented. Our party also had the peri peri chicken which was tender and delicious, also we had the pasta arrabbiata. The person eating the pasta had food allergies and the dish was adapted beautifully. The staff were so attentive and looked after us all so incredibly well. Thank you all

We arrived on time and were informed that if we were to hire a car which we had already decided to do the parking charge would be 15 lev per day at the hotel. However the car hire company informed us that all parking in our street was free!!!!!!! The hotel parking lot was not as near to our room as the roadside parking spot! The pool bar was closed which was not stated in our booking and the bar was therefore shut too! Just so happens that the hotel owner also has a shop on site so no shock there then. The room had a shower which leaked so badly that the floor flooded each time it was used, causing the floor to be extremely wet and dangerous. The WiFi did not work in our hotel room and that was not stipulated in our booking either x the staff were ignorant and our room was unclean and still had dishes from the previous guests with mouldy bread in the cupboards x we returned the spare pillows in the wardrobe as they were stained and our bed hadn’t been changed before our arrival either. We didn’t expect much due to the low cost of the hotel, but it isn’t much to ask for clean bedding and a shower that didn’t leak leading to a flooded bathroom Apparently there is a sign to put on the outside of your door if you wish your room to be cleaned, however this wasn’t in our room and when I asked about the free car parking I got a mouthful of abuse from the staff who incidentally didn’t speak English once to us until they decided to insult me. Never again!!!!!! Same guy on reception from dusk to dawn and his friends and their cars constantly visited the hotel and used the parking spaces and maybe if he didn’t work so many hours he would have a smile and a polite word to say each day! Very aggressive owner and I was worried about staying the full term in case of any further confrontation from the staff so we booked another hotel for the remainder of our stay. We have travelled the world and this was a total disgrace and the staff are unfriendly, the rooms are awful and the service was non existent.

I stayed there for a one week stay as part of a business trip. This is a small and very quiet hotel. The staff are very nice and the restaurant has a good menu so no need to order in or go outside for dinner. They picked me up at the airport, it is all very well organized and seamless. Bravo for an excellent experience!