The Envoy Hotel Abuja

I had an almost month-long booking at this hotel but cut it short after it got too unbearable after 9 days. The Pros: - Very courteous staff, who follow hotel policy to a tee. They are friendly and exhibit the utmost respect towards guests. Very eager to please and help make for a pleasant stay. - Location is in a peaceful and quiet location, walking distance to several Embassies and UN offices. The Cons: Room: - This hotel misses the mark in many ways. It is more of a 2.5 - 3 star. Given it's location, it mostly caters to the diplomatic community, business travelers and/or guests from all over the world. You would think it is up to international hotel standards but it is lacking in major ways. Rooms were missing standard amenities: no digital alarm clock, no iron, no ironing board, no face towel, no room menu. You get one bottle of water, one bath towel and one hand towel. When I requested an iron an ironing board, the Front Desk informed me that I could only keep them in my room for 40 minutes on each occurrence. Every morning, I called to have these delivered to my room and again to be picked up. On one occasion, I called the Laundry Desk and requested that they leave the iron and ironing board outside my room as I was about to take a shower. Someone came to my door and rang the bell three times when I was unavailable to come to the door. When I emerged after my shower, the iron and ironing board were nowhere to be found outside my door. A very frustrating experience indeed. Does the management think that guests will steal the iron and ironing boards without getting noticed? Please equip each room with these basic items and spare your guests the humiliation. You can solder the iron to the ironing board, or request a guest deposit that you can charge if anything in the room goes missing after check-out. The Front Desk: Pros: Great ambiance, always has staff ready to greet guests in the morning and welcome them back after a long day. Suggestions: As stated before, if you want to attract and retain the clientele that frequent this area, upgrade your services to reflect that you really care about the customer experience. - Provide copies of international newspapers that guests can read in the lobby, e.g. Financial Times, Bloomberg, The New York Times, etc. - Given the lack of basic amenities in the room, have a little self-service shop where customers can buy washcloths, toiletries, extra water, bottled juices, iced coffee, snacks, etc. - This hotel is in a food desert - there are absolutely no restaurants in the vicinity, no grocery stores and no pharmacies. Have a list of recommended nearby grocery stores, pharmacies, restaurants, food and delivery apps to provide to your guests. You cannot expect them to be isolated and restricted to only eat at your restaurant. Providing pamphlets or a list of things to do in Abuja, attractions, tours, etc. will go a long way. Perhaps have a concierge desk with a staff member that can be a resource fo

The location of this hotel looked good, it's near all the embassies so I thought it would be quiet and secure, which it was. However, it made driving in the neighbourhood at night quite dangerous. One night my Uber driver pulled up to look at a map on his phone to find the hotel and a very angry embassy security guard ran at the car, threatening us with his pistol for stopping. The general condition of the room was quite poor. Mouldy and badly finished bathroom. The bathroom ceiling was so mouldy that it was crumbling and I was woken several times by the sound of bits of plaster falling into the bath tub. The quality of the food was ok but the service was terrible. I ordered a cheese pizza and fries at 8pm and it arrived at 9:45. It's not a large hotel so the kitchen could hardly claim to be busy, I preferred not to eat at the restaurant as, due to being the only foreigner there, some of the other guests were filming me on their mobile phones which was quite uncomfortable. On my last morning I was challenged at the breakfast buffet by the lady at the desk. I'd had cereal, coffee and an omelette but she stopped me to tell me I hadn't eaten anything "serious". I'm not sure how she expected me to respond? Apologise for my choice? Run back in and grab a mouthful of chicken? I wouldn't stay there again or recommend it to colleagues.

Very good business hotel in Abuja with nice comfortable rooms, friendly staff and restaurant with excellent food options. The location is very close to the US Embassy and the area is very safe as the access to the hotel is controlled. The WiFi however needs improvement

The Envoy Hotel is an amazing place to be..Every service there was topnotch from reception, to security, to the rooms, modern facilities, restaurants, room service, gym, pool and security there is intense. I'll definitely recommend it to friends, family and businesses..

Very accommodating. Safe area. Safe hotel. Great food and breakfast buffet. Beautiful pool next to an outside bar with TVs. Friendly staff. Comfortable beds. Large bathroom with shower. Room service and restaurants very good! Will be returning!

The internet services weren't functional as I couldn't work while I stayed there for 2 days. The room is excellent and very spacious, and the foods were good. The complimentary breakfast was excellent with lots of varieties.