馬克裡夫

Called in for mid morning coffee and scones. We live close by, first visit since new management. Overall experience good as usual though service a little slow. Scones took some time to appear after we had been served the coffee. Cheese scone came warmed, not given a choice of warm or cold. Cheese appeared to be all on the outside none actually in the scone which doesn’t qualify as a cheese scone for me and I definitely don’t like them warm! My husband enjoyed his fruit scone and the shortbread which accompanies the coffee was lovely. Maybe I’ll stick to the fruit scones next time.

Very tired hotel requiring renovation - and very over priced Staff are excellent and work hard - food is first class Sadly the suites in particular are very dated and shabby We were downgraded and the downgraded room was actually in better condition than the suite Complained to management - no response!

I have been in the travel trade for 14yrs & by far this hotel has disappointed me the most. I booked this hotel as a spa break for myself & husband only to be told when prompted at check in that the Spa was full for the duration of my 2 night stay so we couldn’t use any of the facilities I voiced my annoyance there & then & was told management would make contact with me, was told again on check out management would call me yesterday (Monday) but still not heard anything. To prompt you to book your evening meal incase it becomes full before your stay but not contact you to book spa treatments incase that fills up just doesn’t make sense. Staff attempted to say that the spa / hotel are separate but when your marketed as a Spa hotel the hotel should be responsible for the spa & availability. Outwith this …. The hotel is clearly popular for Afternoon Tea,s as we waited nearly 20mins to be served for drinks as staff to busy catering to the Afternoon Tea guests. In my opinion and due to my travel career you could get a better experience in a 4* hotel in Aberdeen, the average age of guests is 70yrs & that’s the atmosphere of the hotel it is very stale & mediocre. The only positive was the main meal was lovely & so was Sundays breakfast, Saturdays breakfast wasn’t good, the bacon was described as “crispy” but it was chewy rubber both is us couldn’t eat it so we had to eat out to get another breakfast. I have stayed in the Ardoe hotel & Spa in Aberdeen before & in my opinion it was far superior in all areas of the stay.