智選假日套房飯店香港仔(Holiday Inn Express & Suites Aberdeen)

I have never had such a horrible experience.. 1. Got to room and noticed an bad smell.. there was poop on the bathroom floor and used tissues in the garbage with brown on them.. 2. When called about the bathroom got told it was just candy and nothing to worry about. Someone did come up to clean it but still argued with us about it. 3. When we left the hotel to get supper got a phone call from the hotel telling us the card was declined when I know it wasn’t. Then paid again but got told it was for a hold incase of damage. Was told I wasn’t allowed back in the room. 4. After getting told I wasn’t allowed back into the room they decided to switch our room because of the poop and broken dressers and no fridge. 5. When went to go swimming the pool was left open 30 minutes more due to the issues of not being allowed back into our room And the staff Members treating us poorly. 6. The pool had so many parties and there was garbage and food all over the place. You couldn’t even get into the pool. There was so many people and you couldn’t even get into the pool room. 7.breakfast didn’t have enough food out. Got blamed on truck but yet when we left the hotel to go get breakfast they had more food out. 8. There was a party going on in the lobby and there was screaming,swearing,drinking and people running all over the hall and hitting things this lasted at least till 12:30 if not longer and nothing was said or done to them. 9. The slide has hours and doesn’t run that much.

The lady at check in was great however one room absolutely stunk of smoke. It was so thick and we had children staying with us In that room. It was very disappointing.

Poor customer service. Musty, damp room that smelled of cologne. Vending was sold out with no market. Front desk didn’t care.

The only thing I can complain about was we arrived at 4pm, our room was not ready til 430, not a huge deal for us, but was not comped anything for this.

Nice hotel. A worker propped the pool door open to the outside which seemed unsafe for children swimming. Anyone could have come in.

Overall our stay was very pleasant, the morning staff is amazing, super bubbly and always welcoming. Great continental breakfast. The beds were very comfortable as well. My complaints would be cleanliness of the pool, the curtains did not shut so you didn’t feel like you had privacy, along with if you have little traveling with you nap time becomes a problem when the room is so bright. Our room was also quite expensive, and we didn’t have a microwave. However we did have a little fridge. Last complaint would have to be the night staff it was very difficult to find someone at the front desk.

Excellent, clean, super convenient location - especially with Target/Starbucks/Mavericks all within a few steps. Kids absolutely loved the waterslide - pool area was nice and clean, though the stairs to get to the slide could use some maintenance. The only ding against this property was the staff - the manager who checked us in was lovely, but the next night my key stopped working. When I went to the girl at the front desk to ask for a new key, she audibly sighed, rolled her eyes, and stomped over to the key scanner. It was so dramatic I thought she was joking for a minute, but she wasn't. On our last morning, I asked one of the housekeepers for some cleaning spray to clean up a little spill one of my kids had made. She didn't even make eye contact with me and just said "Nope, don't got any". So, nothing terrible and we'll likely stay here again next time we're in town, but still disappointed in the lack of basic customer service skills.

The toilet is too low - kindergarten size. Elevator broke down again - had to climb stairs to and from 3rd floor while not totally recovered from hip replacement surgery.

The pool or water park was greatly appreciated. My children had great times. My children didn't want to leave the pool. I didn't enjoy the breakfast. There wasn't lots of options.