朱瓦娜水療度假村

I visited this property on a weekend for a night (thank god). I had booked directly with the property and received a booking confirmation voucher after making a 50% advance payment. Since this property is in Ambey Valley, it took a while to reach from Mumbai, and after a lunch break, we reached this place around 5 pm. After waiting for 20-25 minutes, the manager, Mr. Dev, informed me that they are fully booked and there is no Suite available. This is when I had booked directly with the hotel. He accommodated us in a lower category room for a couple of hours, but it was an inconvenience. The room was pretty huge and the view was amazing; however, the bad experience did not end yet. We tried ordering room service and were informed that this resort doesn't have room service. Had to go and pick super expensive food from a nearby Mediterranean restaurant. A portion of Pita + Hummus with a salad set us off by 2300. Ordered ice - not available. Asked for cold water - not available. Put the water bottle in the fridge, which doesn't work. And at the time of checkout, no discount was offered, and it was conveniently passed on that the revenue manager had not approved. I was informed by Mr. Dev that I will get a call from someone to understand my experience. Never got a call, which actually prompted me to write this review. Do you really call this a four-star experience? I will never visit this place again - for the price it charges, the amenities and service and booking experience is pathetic. You have been warned!

Resort is very beautiful and nice. You getting a amazing view of lake from room and food is also very tasty. Lots of things to do in aamby guys.... Staff is very supportive and polite. Chery on cake that Manager Dev is always there to help and make every one's stay pleasant and relaxing. Kudoos to him. A