布爾諾飯店

這家酒店是度假天堂!!該地區這麼多美麗的東西,一個美麗的公園,優秀的餐廳。到中心的無障礙性也極好。房間佈置得很好,工作人員比友好!食物很棒,我從來沒有在任何酒店看到早餐有這麼多選擇的優秀食物!!!入住,因爲你總是積極和微笑,我相信你的客人會和我一樣快樂地回來!!!非常感謝團隊Cosmopolitan,這是一次很棒的體驗!!

酒店位於非常好的地方。工作人員真的很好（特別是女服務員）。此外，早餐使我們感到驚訝。廣告中沒有提到任何設施，例如浴袍或居家拖鞋-自行攜帶。我們對窗口窗口感到失望:(

酒店本身很好。房間很大,很舒服,有小廚房。很乾淨。工作人員很親切,樂於助人。對於你得到的來說,這是很好的價值。短暫停留很好。該地區有點破舊,但可以接受,感覺安全。它坐落在市中心步行或電車。

We had booked a room for three adult people. When we got there, there was only one prepared bed with only one duvet! We talked to a woman in the reception, and it is by far the worst hotel service we have ever experienced! At this point it was almost midnight and the response we got was that she did not know where the bedding and sheets were kept. She had us follow her and after a while she found only one duvet and one sheet for this duvet. She handed it to us like so, not prepared, and when asked she said to us: “Does it look like I do that type of work here?”. After this we went back to the reception as this was completely unacceptable treatment from a receptionist at a well known hotel chain. She was not solution oriented AT ALL. She told us there were not any other available rooms. She never apologized. She would not give her full name , and said that she was quitting her job here. She told us she hade never been in this type of situation before. She told us she had no one to ask for help and that the people who work here during the day, and who would know where the bedding we needed were, were not here at this time of the day. She told us she was not hiding the bedding from us, that she sincerely did not know where it was. We did not get the room prepared as we had booked it. She even asked us what WE (!!) thought she should do. She said that the only option she saw was to give us back our money and that we could leave the hotel, at 00:30 at night (!!!!). Outrageous!!! We were all so dumbfounded and shocked by this completely unacceptable way of treating your clients that we absolutely considered to pack up and leave. After some time of talking and being dumbfounded by this TERRIBLE service she suddenly said the she could separate us and give us one more room. We accepted this and that was it. We are going to take action after this and call the director of the hotel and tell him about this experience. This is the absolute worst service experience we have ever experienced. COMPLETELY UNACCEPTABLE! And SHOCKING as this is a known hotel chain with great reviews! I am still lost for words, as I also was after talking to that terrible employee with no service skills to say the least.

連續兩次我的房間被免費升級為套房。這個套房很棒，而且標準房也是很不錯 。很好的床，高密封性的大房間。確保你一走進來就打開空調，但是這也是在捷克共和國隨處可見的。酒店的早餐非常完美。唯一的缺點就是你得到的東西都很貴 。

設施完善，地點很方便。很容易找到，check in自助形式，幾點可以check in . 房間舒服安靜。 附近有間酒吧很好，酒類完整。最後還送湯 我很喜歡這個行程。

該位置靠近廣場，設施很乾凈。僅在捷克共和國，我就花了將近兩個星期的時間，如果您正在尋找最乾淨，最現代的酒店，我想。但是，似乎是出於商業原因而去該地區的人而非遊客使用的。那裡唯一的訪客被視為遊客，所以我感到工作人員相對冷漠和不友好。辦理入住手續時，工作人員將護照放下，並在辦理入住手續時與其他同事聊天。除了不友善，這是一個舒適的住宿地點。

客房與國內四星相比，比較簡單，但是該有的都有，乾淨，也挺安靜。早餐很豐富，可以對標國內五星。

那麼,經驗總體上是積極的,我覺得提供的服務的價格有點高,因爲室是整個計劃的共同,窗戶是的,所以,由於站在附近,有很大的音。然而,優點:有的牀,每個地方都有自己的子(不需要鎖,有,是免費的服務,但它寬得足以使我們進去不太滿的包),保險箱,個人光照,帶上裝裝,設計和裝飾很不錯,另外,在21點後入住時,它們還靈活,給出明確的指示,如果您在外面的入住區內留在外面,它們免費保存您的行李。舒適的牀,每天都花在修理和整理,每天早餐5€有食物和飲料的提議,社交和可用的工作人員。

Wir waren ein paar Tage hier in Brno und hier im Hotel Grandezza mit seiner tollen Lage . Das Zimmer ,mit Blick auf den Marktplatz und die wunderbaren Gebäude waren einfach schön. Alle Spaziergänge von hier aus waren wunderbar, ob die Katakomben mit dem Eingang am Markt oder die Kathedrale , sowie die Museen . Das Personal ist sehr höflich und das Frühstück ein Traum. Unsere Suite war sehr groß und gepflegt. Diese Hotel kann man nur empfehlen.