意大利四城9晚自駕遊,fendi是最差的體驗,除了位置好找出門就能逛街以外,我客觀得説沒有一樣值得的。但是位置大家也請注意,這個地方是屬於羅馬的限行區域,很多車子是進不來的,我們訂的送機車子就進不來,無奈因此回國那天臨時讓酒店給叫taxi。結果幺蛾子就來了:前台幫叫了以後跟我説7-8分鐘到,結果等到15分鐘的時候車子還沒來,我繼續問,跟我説5分鐘,於是又等了10分鐘來了一部taxi,保安上前溝通了一下不知什麼原因車子就開走了。我看不對頭我跟他不用叫了我自己叫,於是我走到100處的另一個街口叫了一部車子回來。我們準備拿行李走了,前台把我們攔住説她叫的車子已經到了,此時距離我叫車的時間已經過去半個小時,我説不用了我們用自己叫的車。結果把我行李攔住跟我説:不可以!因為她叫的車已經到了,否則需要賠償司機費用。我説那我叫的車呢?她凶神惡煞地説她沒有辦法,你們不能用自己叫的車。因為怕飛機晚點我們無奈之下坐了酒店叫的車。因為讓我們叫的車子等了太久所以我給了他5歐的小費。請攜程向fendi集團反應並且投訴這位一樓的前台。
另外fendi酒店的設施配不上它的價格,我們訂的二大一小(五歲)的套間,近9000每晚的價格,加的一張小床竟然塌了三次,非常簡陋不穩定(圖一)。2號房浴室的洗手盆水龍頭像噴泉一樣,一用就濺到池子外。
酒店一共就7個房間,像小作坊,二樓前台check in 一共就一個人,我剛到的時候就跟我抱怨説她今天累死了,check in check out 都是她。
酒店體驗一次就夠了,不用再來,我替大家體驗過了,別來了!
Çok ilgili çalışanlar, müthiş bir servis ve konum olarak harika bir hotel. Her isteğimiz kolaylıkla karşılandığı gibi hep güler yüzlü profesyonel çalışanlar vardı. Kaldığım en iyi otellerden biriydi açık ara. Mutlaka bir dahaki roma seyahatimde tekrar gelmeyi planlıyorum
翻譯
訪客用戶
入住於 2023 年 2 月
家庭出遊
0 則評論
4.0/5
很好
發布於 2023 年 2 月 22 日
location was perfect overlooking the spanish steps. But if you are a sleeper and can't stand loud noises, I dont suggest to you this hotel as there are so many live and loud performsnces especially late in the afternoon and evening. Hotel was beautiful and furnitures high quality but whats lacking is the people service, There is no proper concierge unlike other hotels and some staff doesnt like to talk to clients feels like avoiding questions. Was wondering why they work in the hospitality business in the first place. Value for money i would say 7.5-8/10 its not a cheap hotel, its a branded boutique fendi by LVmh grp. I woul expect they set a higher bar considering they are a luxury group retailers.
翻譯
Rosa
入住於 2023 年 9 月
其他
5.0/5
超棒
發布於 2023 年 9 月 23 日
Amazing suites so comfortable and elegant. Excellent location near all the shops very walkable. Love the privacy of the suites and the service
翻譯
訪客用戶
入住於 2022 年 5 月
夫妻/情侶出遊
0 則評論
5.0/5
超棒
發布於 2022 年 5 月 20 日
The best hotel stay in Rome. The location was perfect. The hotel was very safe. The concierge and reception were so helpful and kind. The suite is wonderful. So luxuary. We received a Fendi gift when we check in, inside the suite with welcome dessert and water. No mistake on the suite. The bathroom has a lot of useful items for our use and all so unique. The restaurant on top floor for breakfast is amazing. Very cozy. The food is delicious. No mistake you can find in this hotel especially Fendi boutique is underneath.
翻譯
訪客用戶
入住於 2022 年 11 月
家庭出遊
0 則評論
4.0/5
很好
發布於 2022 年 11 月 13 日
Rooms were very clean and highend. Only problem is no formal concierge and compared to other hotels we stayed on this trip they are not helpful and some staff avoid to converse with clients even if we are asking for locations and suggestions. I would stay in another hotel within same locatiob next time.
翻譯
訪客用戶
入住於 2022 年 10 月
家庭出遊
0 則評論
5.0/5
超棒
發布於 2022 年 10 月 30 日
Many places pride themselves as "home away from home". This one is. It does not feel like a hotel, as it only has a few larges suites on a single floor, with no hotel-like a**osphere. The design is stunning, and the location cannot be better. While not a hotel, service is limited but excellent.
Amazing location, we walked everywhere. We stayed in Suite 1 and had a lovely view. Every day there was classical music being played on the street and we could watch and listen at the window. Staff were all very lovely and professional and were good at English. Every night we would come back to our room and fresh chamomile tea was waiting for us which I thought was a really nice touch. I also really appreciated the amount of bottled water we got as I drink a lot of water. The breakfast provided was basic but I had no problem with it, same breakfast you get at any hotel. I found it strange that no smaller face washers were provided, only larger hand towels and would have expected some sort of wine on arrival for it to have a luxurious feel. We also found in our room we could hear water trickling I think a water pipe was behind the wall. Only small inconveniences tho, overall it was lovely and we will definitely stay there again.
翻譯
訪客用戶
入住於 2022 年 3 月
夫妻/情侶出遊
0 則評論
1.0/5
發布於 2022 年 3 月 30 日
This place really doesn't suit the name of the brand.Only the male staff carrying our luggage was good, both the staff were bad and the services of the hotel were very inadequate. There is only one restaurant in the hotel. Frankly, we were hungry in the hotel. And the room we stayed in was not nice at all.When they came to the room cleaning, they hung the bathrobe that we threw on the floor because it was dirty, and when we looked, the dirt stains were all on the bathrobe.I am a famous person in my country, I have more than 1.5 million followers and I have visited 17 countries and I am in love with Italy but I will not recommend this hotel to any of my friends or family.Very poor service and disappoin**ent
翻譯
Courtney
入住於 2022 年 5 月
夫妻/情侶出遊
5.0/5
超棒
發布於 2022 年 5 月 21 日
The staff was INCREDIBLE. They really made us feel welcome and like we were VIP. Will definitely be returning here yearly to celebrate our anniversary after they made our honeymoon so perfect!