滑鐵盧旅館的評論

I booked this hotel through ******* and stayed at this hotel with my child on September 2nd. On the first day, I got bitten on the right side of my stomach, shoulder and back, and my child got bitten on his face. And we suffered from itchiness all night long. I requested a refund through ******* but was refused. If you want to book this hotel, don't be fooled by the low price. Breakfast is only frozen bread, croissants, coffee, and oranges (be sure to bring a knife). I will never use this hotel again, and I canceled my previous reservation. Be sure to think again!!

They tried to make me sleep in a baby crib and the workers are stupid as and have two collective brain cells and there hotub waters cold and sticky and the rooms look like they’re out of a horror film and the batrooms are terrible and grose

Extremely disappointing, I would give it a half star if possible. This place was the first stay on our family vacation and it set a horribly tone. Staff was horribly rude. Rooms had stained sheets and left over trash from previous guests. Breakfast was granola bars and juice boxes. Hot tub was out of service. Night staff mentioned they are closing for good in November, by the cleanliness and manner of the employees, it shows they have already checked out.

酒店設施不是很齊全 湊合

酒店地理位置優越

This inn was disappointing, the breakfast was some juice packs and take away muffins and granola bars. There were no towels at the pool, we asked front desk for some and we were told they had none but some would be brought to us, they never did show up. Location was good, rooms were ok, but we had troubles with the toilet and with the tub, there were any traps out in the hall by the pool. Some staff were friendly but not overly helpful, while others weren’t even that friendly.

這個酒店不錯，就是離滑大遠了一點，沒法走路過去。

Stayed March 1st - 12th. Thanks so much for an excellent visit. Special thanks to Coke I think his name was, young guy on the desk. Really helpful and a breath fresh air. 😎😎😎 Would recommend the hotel 👍

i stayed at this hotel with my daughter March 3-5th 2023. On the night of March 4 2023 around 9pm, the toilet stopped flushing. The water in the bowl would fill right up to the rim and then slowly drain. We called the front desk numerous times and nobody picked up the phone. My daughter finally went downstairs to talk with the front desk attendant. She explained that the toilet was not flushing. She was told by the front desk attendant that there was nobody working to fix it at this time. She stated maintenance comes in at 8am and she would send them to the room at that time. My daughter explained we needed it fixed now as we could not go all night without a working toilet. My daughter asked for a plunger so we could try and plunge it at least. The attendant stated she didnt know where a plunger was. She stated we could use the lobby washroom. I dont think that was a very reasonable offer, as nobody is going to get up, get dressed and go down to the lobby in the middle of the night. My daughter got up at 7:30 am, got dressed and waited for maintenance to come. Nobody showed up. We eventually just got dressed, checked out and left. I was a bit disappointed in the customer service that we received. We paid almost $400 dollars for the two night stay, and to not have a working toilet on the second night was pretty inconvenient. Using the lobby bathroom, or waiting til the morning to use the washroom is not a solution in my opinion. I would hope there would be different avenues to solve this problem in the future. I did write management after the stay and did not get a response. The only other complaint I have is that the breakfast is still "grab and go" from Covid times. I think we have all moved past that, and when "breakfast is included", we would appreciate a decent breakfast, even if it is continental.

I don’t know where to begin with this hotel. The two positives are that the room was clean and the pool was open. The negatives are: unfriendly staff, loud hotel patrons, open drinking in the hotel lobby, disappointing breakfast, a broken hot tub and no towels available by the pool. I do not recommend staying at this hotel. It’s January 2023 and they still think Covid is happening. So disappointed with our stay.

Average place, they ask for a $250 deposit on top of paying, I got it back after 3-4 days. The building is old, the room felt dim, pool was ok, hot tub wasn't hot. Breakfast was lackluster. Bar wasn't open so we went down the street instead. Property has potential, looks like it was primo in the 70's and 80's but needs a serious shot in the arm.

The hotel is located in a good location to access much of Waterloo. The rooms are very spacious and the property is quite large, being a conference center. There are restaurants nearby and plenty of parking. Staff are very friendly and accommodating. I have stayed here twice: in 2019 and 2022 and enjoyed both stays.

The price was fair and the staff were polite to me. We noticed the staff were not polite to some other guests. I'm not sure I understood the situation so I didn't say anything. Getting extra towels was a challenge. The finishes in the very small bathroom were old. Much updating has been done but there is still substantial work to be done.

Not a good value for money. The build has a nice older appeal with such things archway balconies and treed court yards. Without updating that appeal was short lived. Things were outdated such as the TV, it was very old with a horrible picture with useless cable/channels available (not even a weather channel), phone, all lighting in the room which made it dark even with all the lights on, bathroom sink fixtures had calcium buildup and the heating/ac unit which was loud. The plant in the building were not taken care of with all plants in the pool area dead or dying (simple ugly and depressing). Also I called the front desk several times and they never answered. The cost for the stay was same as newer update hotels and the 4% municipal tax is simply theft. Had the cost been 40% less ($150.00) then it would had been good value for the money.