de la Coupole 美憬閣飯店優惠| 2025年 11 月最新折扣

很不錯,酒店乾淨,非常推薦。

建築物的內部和外部都很漂亮。一定要去游泳池。做的很帥氣 早餐還可以。如果您期望太多,可能會感到失望。 遺憾的是客房裏只有一把椅子,兩個人喝茶不方便。

這個酒店在主區很多餐廳在酒店周圍不錯不錯不錯

Beautiful hotel, but extremely disappointing service I recently stayed at Hotel de la Coupole – MGallery Sapa, and while the interior and décor are undeniably exceptional, the overall experience was unfortunately overshadowed by the poor service and lack of hospitality—something I did not expect from a five-star property. From the moment I arrived, I faced issues that the hotel staff showed little willingness to help with. I arrived by sleeping bus and the bus company forgot to unload my painting, which was stored in the luggage compartment. Since I was traveling without international roaming, I kindly asked the hotel to help contact the bus company. Shockingly, they responded that they couldn’t assist. For a luxury hotel, this level of uncooperativeness was very disappointing. A similar issue happened the next day when I needed help booking transport back to Hanoi. I called the reception in the morning asking for assistance, but again was told to book it myself on the website. When the company wasn’t responding, I went down and asked the receptionist to help call them. She seemed uninterested and not friendly at all. Instead of searching for the number herself (she had a computer in front of her), she asked me to Google it and bring it to her. She made one call, said the line was busy, and didn’t even attempt to call again until I insisted. There was no sense of going above and beyond for guests, which is the minimum I expect at a hotel of this caliber. Other service issues continued during the stay: • It often took a long time for the staff to pick up the phone. • The bellboy took quite some time to come for our luggage (though he eventually did). • The café staff were not friendly, and service felt cold and rushed. • Despite listing turndown service, on multiple nights we returned to a room that had no turndown at all. I’ve experienced outstanding hospitality throughout Asia—especially in Thailand—so this stay was genuinely surprising. The hotel itself is stunning, but service is the heart of hospitality, and unfortunately, the level of care, warmth, and willingness to assist was far below five-star standards. I truly hope management addresses these issues, because the property has so much potential, but the service does not currently match the luxury experience it promises.

寬敞典雅的裝飾。設計中非常注重細節,具有復古風格和當地靈感。