Absolutely awful stay. The room reeked of urine, making it completely unhygienic and impossible to relax. The check-in was disorganized, and staff were cold and unhelpful from the start.
When I complained, they offered an “alternative room,” but it felt forced and dismissive — as if I should just accept whatever they gave me instead of fixing the problem. For a hotel that claims to be “signature,” this was a complete joke.
To make matters worse, they refused any refund, hiding behind a non-refundable policy, even though the conditions were clearly unacceptable.
Truly one of the most disappointing hotel experiences I’ve ever had in Singapore. Avoid this place entirely.