I personally checked this hotel prior to booking to ensure that the actual rooms match what's online.
I arrived there and waited a little then was assisted by "Ernest" for a bit, then endorsed to another frontdesk officer.
I initially asked for two (2) standard / deluxe rooms for 1 night, and 1 family / executive room for another night.
They brought me to the other side of the hotel to show the rooms (which they said where the family/executive room is located), it was a little dark and the ambiance is quite creepy and I found out that's it's an old building (but still decent in terms of how it looks). Unfortunately, the room card didn't work and we had to go back to the lobby. Since I drove from the South and left at 4AM, I was a little exhausted already.
So I just told them what I need--2 rooms for 1 night, and 4 rooms for another night. I was advised that a Superior Twin room is available at the new building, and so we checked. It was a good room to be honest. And then I checked another room which is the Superior King room located at 701. It was clean and available at that time.
I booked two (2) Superior King online for 2 nights, and another two (2) Superior King for 1 night. My companion asked if we can check in earlier than usual. Ernest advised us that we have to wait until 2PM since there's "no room available". We needed 1 room only that time. We waited for around 30mins and realized that room 701 is available since I was able to check it. I approached Ernest and asked about 701. He told me that it's not available since "a guest" booked that room before me. I told him that I booked the same type of room and I'm at the property already so I should be able to check in early since the guest didn't mention their arrival time. And again, the room is available. He seemed to be caught off guard and so he allowed us to check in. We felt discriminated since Ernest was not really welcoming from the moment I stepped in. He didn't even smiled at me, but he did to the other guests. He seemed to be choosing who he will treat nicely. He didn't bother to check or offer other options but rather firm of just saying "no", "not possible". His tone, his facial expression/reaction, his thinking, are far from the "hospitality industry" he represents.