Location -
Not exactly near the other tourist spots, e.g. +/- 25 mins by train (including walking) to Shinjuku Station. But the hotel/Tokyo Dome City is near many train lines.
Tokyo Dome is self sufficient on its own and you can spend 2 full days there, there is so much to eat, shop and do at the amusement park (no entrance fee needed, pay per ride, only accepts cash or IC card for the individual ticket booths, no credit card), and Animal Touch Kingdom which the adults enjoyed too. There is a Lawson on the 2nd floor of the hotel, extremely convenient. If you prefer 7 eleven, there is one opposite the hotel.
View -
Breathtaking. We could see the Tokyo Tower from our room as well.
Room & amenities -
Big, clean, spacious and comfortable.
All the amenities you could possibly need are provided.
They even have little kits with moisturiser, facial wash, etc.
Service -
All the staff are extremely friendly, polite and helpful.
Especially Nagahara - san who was mending the luggage deposit counter on the day we checked out. He is super amazing! Our 4 year old adored him. He was very, very patient with our 4 year old who wanted to help "carry" the luggage onto the trolleys to be kept.
We had a package delivered to the hotel a week prior to our arrival and the hotel graciously kept it for us. Upon check in, the staff were automatically notified via the system that we arrived and arranged for the package to be sent to our room.
Cons -
The self check in counters are meant to help ease the check in waiting time but the machines are not intelligent at all. We had to redo the check in process and key in everything repeatedly because the passport scanner sort of malfunctioned and could not scan the passport clearly.
Then for some reason, it did not register that we had a booking for 2 adults 1 child and it did not ask to scan our kid's passport and we still had to have a staff manually scan and register our kid.
We wasted so much time that the manual check in counter would have probably been faster. Staff were very helpful and apologetic about it.
Overall -
Lifts are not too slow, even though there are 43 floors.
We never had to wait too long for the lift. It does not feel dated for a hotel that is 25 years old. Pleasant stay, will definitely be back.