墨爾本君悅飯店優惠| 2025年 9 月最新折扣

安全問題投訴置之不理 沒見過這樣的五星酒店 攜程很好 協助我投訴 維權 但也是得不到酒店的回覆 簡直可笑 這次入住君悦絕對是我對五星酒店和君悦刷新的最大認知 並且這個君悦巨舊無比 廁所天花板發黴 浴室浴巾上還有黑色毛線 地磚又黃又舊又爛 我真的懶得評價了 這兩天瘋狂battle根本得不到合理的解決 這絕對是我住過最差的君悦

We are two girls travelling together during school break. The hotel did not provide a safe environment for us. We specifically request to not have our room near the fire exit. But the hotel arranged our room right next to fire exit. We complaint about it but we are still assigned with room next to fire exit. Staff attitude was not good either. They showed that they were annoyed and laughed at my broken English. We also found that the bedsheet was not clean, still had hair and dark spots on the sheet. We requested for change and went outside to explore the city. When we came back, nothing changed. They didn’t do anything to make change. We told trip.com about the problem. The hotel called us and their response is quite passive aggressive. Late at night, we also have a problem with noise. We informed both trip and the hotel. We shorten our stay from 3 nights to 1 night. The hotel response to noise problem is weird as they sent security team to neighboring rooms. Eventually, around 12.30 am, we couldn’t take it anymore so we asked if we can at least change room. The hotel took such long time and it took us many effort to make them show us the new room. However, the new room wasn’t much different and as we check the bedsheet is also stained and has hair on it- it’s not clean. The Indian staff accused us of putting our hair on the bedsheet to fake the evidence. This is outrageous and not respectful to customers. We did nothing at all but were wrongfully accused. He also intimidated two girls like us. He also warned us that the hotel will not give us refund of 2 nights stay. This is outrageous as trip.com already approve our refund. It seems like he want us to have fear and anxiety about this issue. The staffs have not been respectful to us at all and we cried during the night. Overall, facilities here are outdated as the hotel has been around over 60 years. It is more like 2-3 stars hotel/ guesthouse in China rather than matching the standard of 5 star hotel. There is persistent noise problem during the night and early morning. The Aircon is loud and has burning smell. There’s a nude photo of a woman in the toilet which is very weird and disturbing. We didn’t go for the breakfast that we bought as we read the review and many people have said they got food poisoning after eating it. We can also hear the noise from the room next to us and there’s really a person vomiting in the next room at 10 am. The hotel leaves a traumatic experience for us at the start of our Melbourne trip.

酒店不錯位置好

酒店地理位置很好 離各種吃的和逛的很近 設施較為陳舊 每天的客房打掃標準很不統一 比較敷衍 健身房大讚 很齊全 隔音一般 能聽見隔壁房間説話

住的安心⋯