We recently had the opportunity to stay at Sooriya Resort and Spa in Rekawa. This hotel is situated on a beautiful, unspoilt beach in the south, where you can observe typical fishing activities. It's also an ideal location for turtle enthusiasts, as turtles frequently visit the beach at the bottom of the hotel property. The standout feature of Sooriya Resort and Spa is the exceptional level of service. Despite the hotel being fully booked on the first night of our stay, the staff handled everything seamlessly without any mishaps. The food was delicious, offering a good selection, and the staff were exceedingly friendly and accommodating. The executive chef, a highly experienced professional with a background in several five-star hotels, explained the diverse menu choices. He also took the time to personally speak with guests and gather feedback, which we found impressive. Several staff members, including Chamika, Mishen, Chatushka, and Chandana, went above and beyond to make us feel at home with their excellent hospitality. However, I rated the hotel four stars due to some significant design flaws and maintenance issues: 1. The car park is on a different property. Although it is well-secured, this setup is inconvenient. 2. The reception is in a separate building, which seems like an architectural oversight. Incorporating the reception into the main building and using the current reception area for parking would have been more practical and cost-effective. 3. There is a lot of wasted space on the second and third floors that could be transformed into a cafe, gym, library, or other useful facilities. 4. Maintenance details are lacking. In room 111, the main shower had a constant leak, the bidet shower was installed incorrectly, the toilet paper holder was poorly positioned, and there was no bedside table on one side of the bed. Ultimately, the exceptional service from the staff elevated our experience, turning what could have been a two-star review into a four-star rating.
