義大利托斯卡納大區的溫泉飯店

Please stay somewhere else! Learn from our mistake. This may be a photogenic building, but its a soulless, slow, sloppy, faded and, in our case, very expensive place. On arrival we went to the bar for a late lunch. About 25 minutes after Simone had taken our order I asked where our food was? Simone said that he was busy, (only 1 other table was occupied) but he was just going to go and prepare it (...!). I told him to fuggeddaboudit; he complained that it wasnt his fault: he is the waiter & chef. (Is this really supposed to be 5 star service hotel?). We left, and apart from breakfast, we avoided eating in the hotel. (Break fast was fine - because it is self service - but do they really need the squeaky breadgrill with its high pitched irritating squeak?). We were 2 parents with a 5&7 year old. Our room was €650 a night (!). They upgraded us to a suite (so how bad was our original room?). The suite was nice, spacious, elegant but barely a €300 a night accomodation. The wifi was slow, intermittent and some areas with no coverage, which was very frustrating. Tip: get Starlink wifi throughout. In bed I noticed hopping fleas - maybe they were attracted to the mobile phone screen. After I complained, I was told that the room had since been checked, sheets changed and no fleas found - but I still found more the next night and our daughter got 3 bites. Even a week later the hotel calls me at home to assure me that there were no fleas (?) I should have read more reviews before I booked and noted how Thomas the GM notes the criticisms are fabrications.... IMO this hotel grossly devalues The Leading Hotels of the World brand. Pity. Its a decent 3 star hotel at best. I informed the staff about the issues early in our stay. I chased them up again and they apologised and offered me free spa treatment - no thanks: I just want them to fix the issues and make this an enjoyable 3 star hotel. Its never going to be a proper 4 of 5 star and Leading Hotels of the World should drop this as the only 5 star attribute are the prices. Its a rip off for what it is.

Our stay at Fonteverde was beyond our expectations... everything was perfect. We really enjoyed our 3 nights stay and left completely renovated and relaxed. The thermal areas are unique, all the staff extremely professional and experienced, not to mention the amazing quality of the restaurant. I would recommend to anyone booking to include the half board to their reservation in order to full experience what it actually Fonteverde: a piece of paradise on earth.

The place is upscale, no doubts. But that's why you expect a lot from it, especially when you are paying over $400 for a night. And the feeling when you walk out of the front door after 3 days that could have been in paradise is disappointing. Starting with the hard time you have to reach the resort at night, with no proper and adequately lighted signs on the small hillside roads (my navigation stopped working several times due to lack of signal), and a semi-dark fenced gate where you must find a barely visible ring to request access, except that we drove off because we had the impression the place was closed. Then the room: the size of a Manhattan hotel room worth less than $200. Tiny, with no place to even open your luggage and not a shelf in the bathroom to put your beauty case (my wife was very unhappy...). And finally the Restaurant: totally inadequate for such a presumptuous place. A lot of fancy dish names, but no substance at all. We ordered a Tuscany lentil soup that tasted like lentils straight out of a can without any seasoning. Had to flood it with parmesan to get a slight sense of taste. The tagliata was equally tasteless and far from the great Tuscany tradition of superb beef meat. Deserts mediocre and totally forgettable. As for the positives: breakfast is rich and attractive, with handy fruit/vegetable centrifuges to make by yourself delicious juices to start your day on the right foot, and plenty of other offers, mostly healthy and tasty. But the pools are the real attraction, or better, the spring water is the real attraction. The pools are pools: maybe you would expect something more ”nature-shaped” rather than a large rectangular standard pool, but the water itself is quite attractive, warm and soothing. It's fun to locate the bubbling spots and spend time there, letting the bubbles tickle your body while you float with the help of long styrofoam sausages. It smells like sulphur but not overwhelmingly. The personnel is generally courteous and respectful. And most importantly, people seem to adapt to the rule of silence and even if the pool gets somewhat crowded at times, you are rarely disturbed by noisy or chatty guests. Overall a mixed experience, but certainly not up to the expectations for the price.

Super location and nice rooms. Unfortunately a lot of coach parties arrived during and stay so it was super busy. I actually caught covid from one of the party who coughed all over me :(( Also when I asked for a towel for poolside I was rudely spoken to. Breakfast nothing special and breakfast room too busy Would stay again but choose my time

This was a last minute trip to Tuscany arranged to get me out of Florence for five days. The reviews were a bit mixed so I was slightly hesitant, but I really enjoyed the stay. The staff was great. The rooms were charming. The views were Tuscany inspired and the facilities were very calming. Yes, as I had read, the spa areas can be confusing. I conquered that critique by taking a self guided tour on the afternoon I arrived. I found the spa host to give me a quick overview at her desk and from there I explored with a map. No issues getting around after I invested a little time getting to know the landscape. The fitness center was mine alone most days and it was very clean with excellent machines. The walking path/fitness route around the property's edge was enjoyable. It starts over by the tennis court and you can follow up the hill, over the stream, by the stream, and up about a third of the way up on the hillside behind the property. You can return on the other side of the property through an olive grove that offered up some of my best pictures of nature in Italy. One afternoon, three deer crossed my path just meters in front of me. Before you head down through the olive grove, you have a choice point to continue on the fitness trail or travel a public trail system that is well marked to other end points. Really nice options. The breakfast offered a wide variety of choices and I always found the staff there to be responsive.

我訂的是經典房，不是在主樓， 但網站沒有交代這情況， 而主樓的其他客房是比較漂亮，感覺也比較高級，是飯店的感覺 而經典房型像民宿一樣，不像酒店的感覺，距離主樓幾步，經典房型那座有兩間房 ，有公用客廳，要跟另外一間房的客人 共用客廳部分，雖然客廳基本上是不會用的…但完全不是五星四星飯店的感覺，雖然酒店職員有禮，服務也很好，但對這邊的這間房就是感覺不太滿意，不附合期望，因為就是好像住B&B 一樣 ， 房間是潔淨的， 早餐要步行到酒店主樓 對面的 地方，不是在主樓內，但很近… 其中照片 門後要上樓梯幾級進入房間，門外就是那公用客廳 鎖門是要把鎖匙拔出放門匙位置（電會全關掉），才可以把門鎖上，鎖上後，再把門匙放回原位便可…

Please stay somewhere else! Learn from our mistake. This may be a photogenic building, but its a soulless, slow, sloppy, faded and, in our case, very expensive place. On arrival we went to the bar for a late lunch. About 25 minutes after Simone had taken our order I asked where our food was? Simone said that he was busy, (only 1 other table was occupied) but he was just going to go and prepare it (...!). I told him to fuggeddaboudit; he complained that it wasnt his fault: he is the waiter & chef. (Is this really supposed to be 5 star service hotel?). We left, and apart from breakfast, we avoided eating in the hotel. (Break fast was fine - because it is self service - but do they really need the squeaky breadgrill with its high pitched irritating squeak?). We were 2 parents with a 5&7 year old. Our room was €650 a night (!). They upgraded us to a suite (so how bad was our original room?). The suite was nice, spacious, elegant but barely a €300 a night accomodation. The wifi was slow, intermittent and some areas with no coverage, which was very frustrating. Tip: get Starlink wifi throughout. In bed I noticed hopping fleas - maybe they were attracted to the mobile phone screen. After I complained, I was told that the room had since been checked, sheets changed and no fleas found - but I still found more the next night and our daughter got 3 bites. Even a week later the hotel calls me at home to assure me that there were no fleas (?) I should have read more reviews before I booked and noted how Thomas the GM notes the criticisms are fabrications.... IMO this hotel grossly devalues The Leading Hotels of the World brand. Pity. Its a decent 3 star hotel at best. I informed the staff about the issues early in our stay. I chased them up again and they apologised and offered me free spa treatment - no thanks: I just want them to fix the issues and make this an enjoyable 3 star hotel. Its never going to be a proper 4 of 5 star and Leading Hotels of the World should drop this as the only 5 star attribute are the prices. Its a rip off for what it is.

Please stay somewhere else! Learn from our mistake. This may be a photogenic building, but its a soulless, slow, sloppy, faded and, in our case, very expensive place. On arrival we went to the bar for a late lunch. About 25 minutes after Simone had taken our order I asked where our food was? Simone said that he was busy, (only 1 other table was occupied) but he was just going to go and prepare it (...!). I told him to fuggeddaboudit; he complained that it wasnt his fault: he is the waiter & chef. (Is this really supposed to be 5 star service hotel?). We left, and apart from breakfast, we avoided eating in the hotel. (Break fast was fine - because it is self service - but do they really need the squeaky breadgrill with its high pitched irritating squeak?). We were 2 parents with a 5&7 year old. Our room was €650 a night (!). They upgraded us to a suite (so how bad was our original room?). The suite was nice, spacious, elegant but barely a €300 a night accomodation. The wifi was slow, intermittent and some areas with no coverage, which was very frustrating. Tip: get Starlink wifi throughout. In bed I noticed hopping fleas - maybe they were attracted to the mobile phone screen. After I complained, I was told that the room had since been checked, sheets changed and no fleas found - but I still found more the next night and our daughter got 3 bites. Even a week later the hotel calls me at home to assure me that there were no fleas (?) I should have read more reviews before I booked and noted how Thomas the GM notes the criticisms are fabrications.... IMO this hotel grossly devalues The Leading Hotels of the World brand. Pity. Its a decent 3 star hotel at best. I informed the staff about the issues early in our stay. I chased them up again and they apologised and offered me free spa treatment - no thanks: I just want them to fix the issues and make this an enjoyable 3 star hotel. Its never going to be a proper 4 of 5 star and Leading Hotels of the World should drop this as the only 5 star attribute are the prices. Its a rip off for what it is.

Our stay at Fonteverde was beyond our expectations... everything was perfect. We really enjoyed our 3 nights stay and left completely renovated and relaxed. The thermal areas are unique, all the staff extremely professional and experienced, not to mention the amazing quality of the restaurant. I would recommend to anyone booking to include the half board to their reservation in order to full experience what it actually Fonteverde: a piece of paradise on earth.

我訂的是經典房，不是在主樓， 但網站沒有交代這情況， 而主樓的其他客房是比較漂亮，感覺也比較高級，是飯店的感覺 而經典房型像民宿一樣，不像酒店的感覺，距離主樓幾步，經典房型那座有兩間房 ，有公用客廳，要跟另外一間房的客人 共用客廳部分，雖然客廳基本上是不會用的…但完全不是五星四星飯店的感覺，雖然酒店職員有禮，服務也很好，但對這邊的這間房就是感覺不太滿意，不附合期望，因為就是好像住B&B 一樣 ， 房間是潔淨的， 早餐要步行到酒店主樓 對面的 地方，不是在主樓內，但很近… 其中照片 門後要上樓梯幾級進入房間，門外就是那公用客廳 鎖門是要把鎖匙拔出放門匙位置（電會全關掉），才可以把門鎖上，鎖上後，再把門匙放回原位便可…

We stayed here for only two days - had to go home early because we didn't want to quarantine. The view was lovely, the bedroom spacious and well-cleaned, the journey to Siena very easy. Staff were charming and as helpful as possible. Breakfast was generous considering the circumstances and well-presented.

The Merigge Farmhouse was a great location to stay near Montepulciano. The property is gorgeous, and the owners are friendly and accomodating. The distance from the various hill towns in the area is easily covered by a car. Breakfasts with farm fresh eggs were a real treat.