We spent a week exploring the region and spent two nights at UP. Although we booked an apartment due to lack of availability on the website of another room type we asked if we would be moved to a room closer to ground level due to accessibility but they didn't seem to want to make any accommodation for us even though the ground level apartments were available on our second night. We were promised a free bottle of wine on arrival which turned out to be a half bottle, several menu items were never available and if you stay here, there's really nowhere else to go - the drive to La Gard Freinet is on a very narrow, winding, unlit road so distances are deceptive. Desserts were not at all good - he worst tiramisu I ever had. They get their bread and cheese from sister property St Roux - perhaps they should get their desserts from there, too. Music plays non-stop at this place which isn't exactly conducive to relaxation, even in wet, cold and windy weather they seated everybody on the terrace under plastic instead of inside the restaurant. As for the apartment itself, it was massive, but the bed wasn't, the lighting was poor and difficult to operate, the shower and sink didn't drain and the extractor didn't work, the soap bottles didn't dispense, there was black mold on the shower tiles, the tiny TV was awkwardly positioned, only one coffee pod per person per day, and on the second day despite arriving for breakfast at 9:00am (service ends at 10:30) there was hardly anything left. The staff in the shop didn't know anything about what was in there, wine tastings were overpriced (and seemingly non-existent), and the property's own wine was more expensive at UP than at area restaurants. I understand it's probably difficult to get staff due to the property's remoteness (I saw some turning up at 5am), but unless and until they address these issues I cannot give the place, as otherwise attractive as it is, more than 3 stars.
0 評價