I recently stayed at this hotel and overall had a pleasant experience. The location is convenient, and the property is well-maintained. The room was clean, comfortable, and equipped with the basic amenities needed for a comfortable stay. Concierge staff was very helpful.
Unfair and Poorly Managed Breakfast Seating Experience
I had a very unpleasant experience during breakfast at this hotel. I arrived at the restaurant at 7:30 AM, but there were no staff members present to guide or seat guests. The lack of basic organization created confusion for everyone.
I saw an available table with no sign or indication that it was reserved, so I assumed it was open. After I got my food and was about to sit down, a female staff member suddenly rushed over to stop me and told me the seat was reserved. This was both embarrassing and frustrating, especially since there was no sign placed on the table to indicate any reservation.
To make things worse, about 10 minutes later, another guest arrived and was allowed to sit at that same “reserved” table — even though they were not the original reserved guests. This clearly showed that the table was not truly reserved, but rather that the hotel was trying to push early guests like us to sit at less convenient tables further from the buffet.
This practice completely goes against the principles of a buffet and the idea of first-come, first-served. It felt unfair that early-arriving guests were treated poorly while later arrivals were given better seating.
We spoke with the supervisor, and they admitted that it was indeed a mistake on their part. However, the damage was already done, and the experience left us feeling disrespected and unwelcome.
This hotel seriously needs to improve how it manages breakfast seating and treat all guests — regardless of arrival time or group size — with fairness and courtesy.
匿匿名用戶The air conditioning is not cold enough but the Maintenance Team takes action immediately at 10pm.
Besides that, the room the clean and with sea view
AAnna Victoria G酒店地理位置优越,拥有设施完善的海滩休闲区。酒店环境维护良好,设施不断完善。房间宽敞舒适,室外淋浴令人印象深刻😁。您可以在私密的露台上放松身心,享受宁静时光。我们尤其喜欢海滩早餐,种类丰富。酒店提供海滩度假所需的一切用品,包括毛巾和烘干机。员工非常热情周到。房间清洁略显不足——他们几乎从不彻底清洁。他们会倒垃圾、更换床单和毛巾,但浴室和地板的清洁却十分粗糙。总的来说,我们很喜欢这家酒店,并推荐给大家!
QQiQi__11I recently stayed at this hotel and overall had a pleasant experience. The location is convenient, and the property is well-maintained. The room was clean, comfortable, and equipped with the basic amenities needed for a comfortable stay. Concierge staff was very helpful.