Was all going gd until we arrived at the restaurant the receptionist booked us into for our evening meal. On arrival staff could not find the booking! We were told to wait over in the corner while they seated other guests !
The staff told us we had no booking so marched us out of the restaurant and up stairs to another area to eat it was v busy and service quite slow. Payment for the meal had to be made there & then as receptionist had not added my card to our room!!
We spoke to the receptionist that evening she apologised & said she’d speak to staff who checked us in. Nxt morning on check out no mention of lost booking so when they said was everything ok I said except for the non booking of table last night. Oh yes I saw that on your notes !!! Just an apology.
Very friendly staff when I arrived and plenty of free parking. I got a spotlessly clean room with plenty of workspace, the coffee maker in the room is a nice touch. The hotel is only 10 mins walk from the town centre. As it was a quiet Tuesday night I ate in the hotel restaurant which was good value. Breakfast, included with the room, was served in the main restaurant and it was nice to have a freshly cooked fry up, not the usual lukewarm buffet most hotels seem to have now. Looking forward to staying again in a few weeks time.
很好
104 則評論
8.1/10
每晚起價
NT$3,029
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8.2/10
很好
訪訪客用戶Was all going gd until we arrived at the restaurant the receptionist booked us into for our evening meal. On arrival staff could not find the booking! We were told to wait over in the corner while they seated other guests !
The staff told us we had no booking so marched us out of the restaurant and up stairs to another area to eat it was v busy and service quite slow. Payment for the meal had to be made there & then as receptionist had not added my card to our room!!
We spoke to the receptionist that evening she apologised & said she’d speak to staff who checked us in. Nxt morning on check out no mention of lost booking so when they said was everything ok I said except for the non booking of table last night. Oh yes I saw that on your notes !!! Just an apology.
TTaggart NeumanasVery friendly staff when I arrived and plenty of free parking. I got a spotlessly clean room with plenty of workspace, the coffee maker in the room is a nice touch. The hotel is only 10 mins walk from the town centre. As it was a quiet Tuesday night I ate in the hotel restaurant which was good value. Breakfast, included with the room, was served in the main restaurant and it was nice to have a freshly cooked fry up, not the usual lukewarm buffet most hotels seem to have now. Looking forward to staying again in a few weeks time.