Очень уютный тихий отель с прекрасным расположением! В номере все есть, сон был отличный. Минихолодильник с морозильной камерой. Вода питьевая и в номере в запечатанных стаканчиках и кулер в ресторане. Чайник и набор чай, кофе, сливки, сахар. Есть шампунь, гель для душа, жидкое мыло, тапочки. Завтрак хороший, есть из чего выбрать: всегда есть суп, яйца, омлет, вкусные сыры 3-4 вида, йогурт, много зелени и овощей, ооочень вкусная разнообразная выпечка от хлеба,булочек до печенья, круассанов и тортиков 🔥, круглосуточно в кафе можно выпить Турецкий чай, взять яблоко или конфету. Спасибо персоналу с рецепшн, помогли распечатать документы 👍❤️. При выходе из отеля есть кнопка вызова желтого такси, приходит через 10-20 секунд, через дорогу круглосуточный магазинчик и рядом кафешка с турецкой едой. Вся улица торговая с кучей магазинов, обмен валют в 100м . До набережной с парком 7 минут , до большого ТЦ МаркАнталья с фудкортом-10 мин пешком.
Terrible!!!
I booked 2 deluxe rooms through trips.com
They gave us standard room on the main level. I realized that and asked them to print the booking. First they didn't want to print as the proof claiming the printer is broken!!! Finally I insist and they print the booking. Booking showed deluxe room explicitly
I asked for the manager to help. They call the manager and talking in Turkish!!! I used Google Translator and he said to manager that the booking is cheap and I don't want to give them deluxe rooms
I talked to the manager and said this is disgusting. I told them Google translator shows me the conversation
Finally the manager agreed to give us 2 deluxe rooms on the highest level
This is my observation in general: when I book rooms through websites, hotel receptionists would give you the worst one whether in lower levels or worst view and etc.
It seems Turkish people do not appreciate tourists who spend money in their country.
Location is good, check in is also easy, friendly recpetion, shops around.
The shower pipe is not adjustable so water flow is fixed to one direction, I am short so it was a bit difficult to get under it unless if you hold in hand and wash yourself. The ground floor apartment gets noise when people are moving in and out of property, otherwise good experience.
訪訪客用戶I recently spent my summer holiday at this resort and overall, it was a very enjoyable and relaxing experience. The resort offers a great combination of comfort, family-friendly activities, and beachfront access that made our stay memorable.
The rooms were comfortable, perfect for unwinding after a long day in the sun. The beds were cozy, and the housekeeping service kept everything tidy and fresh.
The food was another highlight of the stay. There was a wide variety of dishes available, with something to satisfy every taste. From freshly grilled meats to well-prepared vegetarian options, we found the meals consistently delicious. There were also plenty of kid-friendly choices, which made dining as a family much easier.
For families traveling with children, this resort really shines. There are numerous activities tailored for kids, including a dedicated water splash zone that kept our little ones entertained for hours. The resort features two swimming pools, one for adults and another specifically for children, so everyone has their own space to relax or play.
One of the biggest advantages of this resort is its location, situated right next to the beach, it only takes a few steps to get from your room to the sea. The beach area was clean and well-maintained, with loungers available for guests to relax and enjoy the view.
In the evenings, the resort comes alive with music and live performances. These nightly events create a vibrant atmosphere and offer a great way to wind down after a day in the sun. It really added a fun and lively touch to the overall experience.
That said, there were a couple of areas where the resort could improve. The staff's knowledge of English was quite limited, which occasionally led to miscommunications. For instance, I ordered a pide with meat on two different occasions and received a cheese one both times. Similar mix-ups happened with other items as well, so it's something to keep in mind if you don’t speak the local language.
Another small issue was with the room service system. The resort provides door tags to indicate if you don't want your room cleaned, but unfortunately, those signs were often ignored. Even when we hung the “Do Not Disturb” label, housekeeping still entered the room, which was a bit frustrating.
Despite these minor issues, the resort offers a great value and a wonderful setting for a family holiday.
訪訪客Özellikle yabancı çalışanlar müşteri hizmetleri kalitesi oldukça düşük ,ne dediklerimizi ve istediklerimizi anlamakta güçlük çekiyorlar.Yemek servislerinde personel yetersiz ve enerjileri düşük .Animasyonlarda müzik başta olmak üzere çok şey beklememek gerekir.Bu kadar yüksek puanı alacak fiyat performansı yokmuş.
訪訪客Потрясающий отель с шикарными видами и морем, номер у нас был огромный с видом на море, тихий и спокойный, обслуживание потрясающее, спасибо за отличный отпуск
訪訪客用戶Crystal Family Resort – Not What We Expected, But Tours Were Fantastic!
We spent our holiday this year at Crystal Family Resort & Spa. The hotel’s location and facilities for children were nice. The indoor pool was sufficient, and the animation team did their best. However, the hotel as a whole didn’t quite meet our expectations.
Our biggest disappointment was definitely the food. It felt like we were eating the same things every day: beef liver, chicken, chicken, fish once or twice… and then back to chicken and liver again. It was as if no other types of meat existed! There was almost no red meat, and most of the food was dry and lacked flavor. Our kids also struggled with the meals, as there wasn’t much variety or a special corner catering to their tastes. The buffet looked big but the content was poor. Desserts looked good visually but were quite tasteless. From a five-star hotel, we expected much more care and quality.
Room cleaning was okay – it was done daily – but there were occasional misses. Sometimes the minibar wasn’t restocked, towels were forgotten. The reception staff were generally helpful, but during busy hours responses were slow.
The spa area was nice, but prices were a bit high.
Now to the best part of our vacation: the tours!
Instead of staying inside the hotel all day, going out was the best decision we made. As we had done before, we booked two tours from Sputnikturkey.com, and both were excellent:
1. Super Combo Tour – rafting, zipline, buggy… All in one and full of adrenaline! Even though the weather was cold, it was still super fun.
2. Green Canyon Tour – A calm and peaceful boat trip in nature. The scenery was absolutely breathtaking.
Both tours were very well organized, and the price was much more reasonable compared to what the hotel’s in-house tour desk offered. We had a great time and the tours helped us forget the hotel’s shortcomings.
In summary: Crystal Family was just “so-so” for us. We really didn’t enjoy the food — the constant liver and chicken dishes became annoying. But thanks to the amazing tours we booked outside, our holiday turned out great in the end. We wouldn’t return to this hotel, but for tours, our go-to will always be SputnikTurKey.com!