RRuth1313Unfair and Poorly Managed Breakfast Seating Experience
I had a very unpleasant experience during breakfast at this hotel. I arrived at the restaurant at 7:30 AM, but there were no staff members present to guide or seat guests. The lack of basic organization created confusion for everyone.
I saw an available table with no sign or indication that it was reserved, so I assumed it was open. After I got my food and was about to sit down, a female staff member suddenly rushed over to stop me and told me the seat was reserved. This was both embarrassing and frustrating, especially since there was no sign placed on the table to indicate any reservation.
To make things worse, about 10 minutes later, another guest arrived and was allowed to sit at that same “reserved” table — even though they were not the original reserved guests. This clearly showed that the table was not truly reserved, but rather that the hotel was trying to push early guests like us to sit at less convenient tables further from the buffet.
This practice completely goes against the principles of a buffet and the idea of first-come, first-served. It felt unfair that early-arriving guests were treated poorly while later arrivals were given better seating.
We spoke with the supervisor, and they admitted that it was indeed a mistake on their part. However, the damage was already done, and the experience left us feeling disrespected and unwelcome.
This hotel seriously needs to improve how it manages breakfast seating and treat all guests — regardless of arrival time or group size — with fairness and courtesy.
Jjwsun****服務很好!免費的 Morning Nature Jalan Jalan (早晨自然散步) 非超好,我們的導遊講得很好。付費的Mangroves and Eagles Safari也是超級棒的,導遊和船長都很專業。浮羅交怡四季酒店的自然環境和景色很好,泳池和海灘都很享受。酒店租車服務也很好。是一次很安逸的度假體驗。