I had a one night stay at Lemon Tree. The location was pretty good. The property was fairly clean, there were signs of wear and tear. It didn't bother too much for a short stay. The bedding was spotless and the bed itself was absolutely comfy to sleep in. Staff was great, polite, welcoming, and helpful. Breakfast offered was limited but of good quality. Good for short stays.
All staff were great. Facilities were great. Housekeeping gave us mosquito repellent so we could sleep peacefully. Rooms were spacious and clean.
Only issue was during breakfast as it is quite chaotic, but I would blame the guests for that as many don't have common courtesy. Some are picking food with their fingers directly from the buffet and not using utensils provided. Some are standing close to the buffet and eating their meals without any concern for other guests.
Overall a great stay and would definitely stay again.
訪訪客用戶Здравствуйте! Персонал по- русски не говорит, раннее заселение за дополнительную плату невозможно. Персонал медленный, номерной фонд ооочень старый и дряхлый. К сожалению, на сайте фотографии нн соответствуют номерам отеля. Отель полностью вегетарианский, единственное что радует это самое близкое к пляжу месторасположение из всех отелей которые рядом. Не уверен, что ещё раз поеду в этот отель и уж тем более не буду советовать друзьям.
訪訪客用戶Having arrived at st Regis Goa our expectations were high and we were truly looking forward to spending Chinese new year eve. On arrival everything seemed a bit chaotic in the lobby and then I soon found out that they were expecting a wedding and the next day was fully booked because of that. As we got through the day I noticed that the staff were all paying attention mostly to the wedding preparations and not the in house guests. From this hotel I expected a better service to be honest and even the so called special butler assigned to us was responding with delays of almost an hour which is not nice for such a so called high standard hotel. Nonetheless we enjoyed our stay but decided against having dinner at the property because even though I mentioned it is Chinese new year no special do up was done for us so even though I did not expect given that we were in India and they don’t celebrate obviously but since I did mention at check in this would have brought out Regis standards in a big way as they are known for worldwide but no special thing was organized for us. The shower drainage was blocked and I had to unplug the cover just to let the water drain out. This should be checked before guests arrive. Even the towels had this strange odour which only means it was not laundered properly. Otherwise the property is great but they should improve for the standard they portray and the rates they charge. Also another point to note is that while booking through trip.com I booked a better level room and after I paid it was immediately cancelled and refund was provided but strangely when I tried to re-book the price had gone up significantly and this is not a nice thing to do to guests. Now I’m not sure if this was the booking app failure or failure on part of the hotel but notable to mention nonetheless. So I opted for the normal lagoon room instead because I felt cheated and didn’t want to pay more for something that was clearly indicated. Pool was fantastic and room was decent but big mosquito problem on the property. We actually stayed next door the previous night at holiday inn and didn’t notice mosquitos as much as here so beware and get enough repellant. The carpet in the room also needs to be deep cleaned as it was literally black with dirt. Even spider web in the room. Shocking for a Regis hotel. Hats of to the garden cleaning ladies who do a fabulous job and the valet and entrance staff and the guy who gave us a nice welcome and welcome drink. Breakfast was fantastic so speaks volumes of the chefs and staff behind the scenes. Highlight of the hotel no doubt. Best one so far in India!
訪訪客用戶The hotel is in a great location. Very friendly welcome.
We were shown to our room and things explained.
The balcony was small but ample.
The room should have contained robe and slippers but these were missing, although didn't affect our stay so not a real issue.
The pool is small but was very quiet and provided a nice cool off. Towels are available at the counter.
The hotel is located directly on the beach with beech shacks and restaurants on the beach very nearby.
The hotel does not provide beach loungers BUT if you head to a beach shack and buy a drink or two, they will allow the use of a bed for free. Directly out of the hotel gate on the beach there was a lady with beds trying to charge 500 rupees for a bed for the day. This is not necessary when you can get a drink for less with a free bed. We nearly learned the hard way.
The bed was far too hard for me, resulting in reduced sleep, but some people may prefer a firmer bed. My partner slept better than me so this was a personal experience. The bedding was nice quality though.
The whole place was clean and tidy. Rooms made up every day in the afternoon so not disturbed early morning which is nice.
The rooms are not soundproof so a lot of noise can be heard from outside when people start moving around in the morning.
Staff were friendly - everyone had a smile, and nothing too much trouble.
We only experienced breakfast once, and I would say it is ok as long as you don't expect a full English fry up (which in my opinion you shouldn't as you're in India). The food was hot, tasty, and fresh. There was plenty to choose from for a breakfast selection.
If I was to fault the breakfast, to provide a suggestion, providing tea and coffee black so that customers can add their own milk would make it more accessible to all. I can't drink too much dairy so had to give this a miss.
Then the only real downside to this hotel we found is when checking out, you are made to wait until the room has been checked, in case you steal anything. I completely understand this, but this should be made clear when checking in. We had booked a taxi to arrive at check out time, which could have resulted in additional costs for waiting time. Just to be mindful if staying here and arranging onward travel. Or maybe the hotel could make this policy clearer upon checking in.
All in all a very nice stay in Candolim and this hotel was a good choice.
DDanielAn absolutely delightful stay. I highly recommend this place to everyone and especially those looking to relax and unwind by the beach. Not ***y places in India are like this. The facilities and staff are all top notch. Very professional and polite. They took care of all our needs without hesitation. There's a nice garden to walk at night, with direct access to beach and security guards on both exits.
The resort had very ample variety of food, with different restaurants to choose from. Though perhaps a bit overpriced compared to equally good restaurants nearby.
Overall, I wished we had stayed a little longer but already had flights booked. Definitely will come back when I'm back in Goa.
訪訪客用戶The hotel itself is nice and clean, the room we had was 511 which if you want to walk to the beach going out the back way is a nice short cut, security guys are on point and really nice, only thing I would say the reception staff could do with some ramp up, what I mean by that is when we had checked in we was told that our passports will take 5 minutes to scan which to us was a bit alarming, scanning a document in today's day and age takes seconds, once that was done we was told ok you’ve checked in room 511 and that was it. So we asked the question ok it is our first time here are you able to point us in the right direction towards the room, to the response we got was 'oh you don't know where the room is' to which it replied 'happening to be our first time here no we do not know where the room is'
Just this little issue did put us off on day one but what can you do, apart from that we didnt have any other issues.
SshreyThis is a proper 5 star property.
They know how to treat their guests.
They decorated the room, and arranged a surprise, everything was special.
There was a small blunder, but they made up for it, and sorted everything out, a perfect 5 star experience.
Also the attached beach by the hotel… is a different sensory experience to wake up to.
Very polite and professional staff, and courteous service.
Well done, and thank you
DDhanya KimberleyThe resort is set in luscious grounds, with Buddha statues and lots of greenery. The pool is clean and the beach is right at the end of the resort. The on-site restaurant has a good selection and all staff were friendly.
Every morning they delivered two new water bottles which I thought was excellent.