訪訪客用戶Hotel is positioned on a beautiful part of the island. The grounds are lush and pool is great. We loved everything here as far as the environment, views, amenities and our room, but the service was quite poor specially with the front desk. Our room was directly by the pool, and two nights in a row live music was playing at the pool restaurant until 11pm, which is great if you are there enjoying it, but not when you have a small child and trying to put them to bed. The next day when I told the front desk member that the music was very loud in our room and we were unable to sleep he just said yes we can play music until 11. When I pushed further and asked if we could be moved the answer was no. And that was that. I was stunned at this terrible customer service. I appreciate the hotel was fully booked but a simple gesture, an apology or sympathy would have gone a long way.
GGraeme JHThe hotel is about 5 minutes taxi ride from the airport making it really convenient. The rooms are clean with everything you need. The pool is great and the sun loungers very comfortable. You can watch incoming planes landing from the pool. People tend to put their towels down before the pool opens, which can be frustrating and means waiting for a lounger if you don’t do that - Tip: if going in July (it was 33 degrees) go to the beach first and then the pool around 4/5pm and you’ll get a lounger and quieter pool. Hotel is within walking distance of both Ammes and Ai Helis beaches which are immaculate. The water is clean and clear. We would definitely return.
訪訪客用戶Staff were excellent, friendly, polite, always willing to help and guide. Big shout out to Evelyn - fountain of knowledge! Breakfast plentiful , regularly topped up. Only downside was occasional ‘ greedy’ guest who thought it ok to load plates . Pool was superb, pool bar was never rammed so seating plentiful. Always choice of sun beds. Parking is opposite hotel - if coming from Skala it is on right hand side ( sharp turn down slope). Great value for money . We had sea view room which was spacious, always cleaned . Decent size balcony . Recommendation - all guests to be shown pool rules including no diving and don’t take drinks
glasses to your sunbed