The room we were given was at the bottom of a flight of stairs resulting in a lot of noise disturbance throughout the day and night. The hotel itself feels a little dated and the bed was incredibly uncomfortable. The fire alarm at 7am was also an unwelcome wake up call.
The breakfast was good, with a decent selection and the general location is good for accessing local walks and the costal path. Parking is a bit of a nightmare and you can end up with a lengthy walk to the hotel when it is busy.
Had another wonderful stay at the imperial hotel.
We had a sea facing room, it was immaculately clean, nice cosy room with fabulous views over the bay.
Spoilt for choice at breakfast, had a lovely breakfast table facing the sea.
Staff were very welcoming and friendly.
Can’t fault this hotel, location is fantastic a few minutes walk to the harbour with bars & restaurants We are looking to book again very soon .
訪訪客用戶29/04/2025. We have been to the cliffden hotel three times and had a club room on the first floor they were nice large rooms but this time we were on the second floor our room was very small and claustrophobic nothing like the photos in the booking . We asked for a different room and the man at reception said see me tomorrow morning and if there's a larger room you can have it. Later on in the day my partner went to reception to book a table for an evening meal for us. While she was booking the table the lady at the reception said there were no other rooms you can have. The barman was very polite nice to chat to. We only had one meal in the evening cod and chips could not find much cod it was all batter. Other meal gammon and chips gammon would be good to repair your soles on your shoes. Go to the local chip shop absolutely beautiful. We used the indoor swimming pool which was nice and clean. The gardens are lovely, and the beer is very expensive. Go to the jolly sailor pub with drinks at good prices. Reception is not very helpful. I can't understand why the hotel puts people with dogs on the second floor because when the dog wants to go to the toilet by the time you get down to the entrance the dog has already peed on the carpets. Luckily our dog can hold her pee and she is small enough to carry.I have followed other people with their dogs and seen it. Overall we were very disappointed with our stay this time.
訪訪客The hotel is in a very picturesque location, overlooking a lake. The bedrooms are large, with comfortable beds and prices for a stay are very reasonable. Having said that, the completely uncalled for surly, unfriendly and distinctly unhelpful of one member of staff at reception when we returned to the hotel after going to the Newton Abbot races soured the overnight stay for our group of 7. Firstly, after serving drinks to two members of our group, who arrived at the hotel ahead of the rest of us, he didn't allow them to take the drinks outside to a veranda area so they could have a smoke and could provide no good reason for refusing the polite request. Secondly, when the rest of us arrived at the hotel at around 11.30pm the bar was shut and he refused to serve us any drinks, even though we asked politely, merely wanting one more drink before going to bed. He was also curt, rude and distinctly unhelpful when we asked him to point us in the direction of our rooms, giving one word answers and seeming to regard us all as a hindrance to him. All in all, this experience made us regret our choice of hotel and we are disinclined to return to the hotel in future.
A further gripe was that the breakfast service was poor and slow, with cooked breakfasts taking 25 minutes to arrive and many key items missing and not replenished unless guests specifically asked, including cups, tea bags, sugar and orange juice,
OOscar VenhuisThe reception staff were incredibly welcoming, and the location is fantastic, with plenty of restaurants and charming cafes nearby. Both the bedroom and bathroom were clean and well-maintained. Overall, I had a wonderful experience and would definitely come back. The only caveat was the extremely slow internet connection below 2MB (unable to make any video calls), which feels much like the amazing antiquated decor.
DDebbie AnnWhat can I say, when we turned up the outside had old furniture outside so 1st thoughts was its been refurbished. We were told that we had to move our car from the car park or pay an additional £10 per night, this wasn't in the advert when we booked but suddenly appeared later that evening. It was hard to find parking on the street so had to pay. The facilities were basic. No extra pillows, just 2. Shower over bath, no curtain or mat. Coffee was sparce & uht milk expired but they did give us more when asked. The cups were however odd & looked like has been used by the painters. Area was quite good, near to takeaways etc.
PpeterWhat a find,a jewel in the crown,on a weekend trip to Torquay I found this paradise, Hotel Peppers run by husband and wife team Sanjeev and Sabita,this hotel is amazing,what a location just up from the centre and harbour,it was a delight on entering,the decor is superlative,my room recently refurbished was immaculate,everything you can ask for nothing spared to make your stay enjoyable and my drop down balcony so easy to use giving a beautiful view,I can't fault it,highly recommended don't miss this one,honestly and the breakfast is to die for
訪訪客用戶This was truly one of the most unforgettable birthday experiences I’ve ever had! From the moment we arrived, the hospitality was beyond anything I expected. The staff went out of their way to make the day feel extra special, and I was genuinely moved by their kindness. The room was stunning, the vibe was just right, and every facility added to the comfort of our stay. A big thank you to the lovely lady at reception, her warm welcome and constant support throughout made all the difference. It was a birthday I’ll always remember!
訪訪客用戶Had another wonderful stay at the imperial hotel.
We had a sea facing room, it was immaculately clean, nice cosy room with fabulous views over the bay.
Spoilt for choice at breakfast, had a lovely breakfast table facing the sea.
Staff were very welcoming and friendly.
Can’t fault this hotel, location is fantastic a few minutes walk to the harbour with bars & restaurants We are looking to book again very soon .