Beautiful hotel with modern technology such as face recognition to access the lift and rooms. Unfortunately, during our stay the system did not work properly. Out of the three of us, only my son couldn't use the face scan to enter the lift, but he could scan to enter the room. Meanwhile, my daughter and I could not use the face scan to open the room door.
When we checked with the receptionist who handled our check-in, she mentioned it was a technical issue, but she did not seem very welcoming or helpful.
We were staying in room 3021B. After about two hours, the room became very warm. When we called reception, they said the room would take time to cool down because it is a big room. A technician came to check as well and said the same thing. However, this information was never explained to us earlier. The first night was very uncomfortable due to the warm temperature, and at 4am I had to go down to the reception to make a complaint. Only the next day, on 28/3 around 6pm, we were able to change the room to 4021B.
On the second day, a staff member named Hanis was very friendly and helpful, which we truly appreciated.
When we moved to room 4021B, I informed the concierge who helped us move our luggage that the front corridor light was not working. It seemed like this issue was not followed up, as the light was still not fixed (as shown in the photo). At that point, I did not bother to raise it again.
Overall, the hotel itself is beautiful and has impressive technology, but the lack of communication between departments and inconsistent service was disappointing.
酒店裝潢富有特色,佈置了很多店主的收藏品,感覺猶如入到了很有藝術氣質及生活品味的朋友家作客一樣。親切的主人家很主動熱情的介紹怡保必吃的菜式及店舖、必訪的景點、必看的風景,真的是賓至如歸。
房間用品一應俱全,連冷熱飲水機、香港的電視台接收盒子、及提供水洗的座厠等等都備上了,值得高度讃賞! 若然可以稍作提昇洗澡時的水壓,我們會給予滿分!
酒店老闆介紹必吃的雞絲河粉是非常非常美味,清湯中濃厚的蝦香味,手撕雞肉很嫩滑,吃過必會想念,怡保怡保,we will be back 😋
附近景點二奶巷很有文青味道,拍照很美!