MMan ShanGood:
The location is right at the corner of the main square that has so many tourist attractions within 5 mins walking, amazing!
The room is relatively spacious with kitchen and pots provided.
Elevator goes to the level and no stairs.
A nice Italian restaurant attach to the hotel so you won't go hungry.
Bad:
The cleaning needs to be requested.
They don't provide you anything like toothbrush or anything, only towel and soap. That's it.
Ventilation in bathroom is rather bad.
Dining / Work desk is very, very small.
AAdrian85There is nobody at the reception desk so if you have a problem, you're on your own. Moreover, the guest relations people aren't cooperative. I wanted to change my booking to another date and they refused and didn't care. Even though it was two and a half months in advance and I wanted to book more nights (which means more money for the hotel)
they simply refused and didn't care that I cannot use my reservation and will lose my money for nothing. Too lazy to do a few clicks on their computer. This is not the standard of customer service in Krakow! I do not recommend this hotel, especially since there's Andel's just next to it, and it's cheaper and with wonderful and helpful service.