印尼萬丹省的酒店式公寓

The studio room refered by the listing,resembles close to a superior sized hotel room with a queen size bed, a small desk corner and a small kitchenette by the door entrance, equipped with a well functioning fridge. For the price value point, i would say the room listing is worth the room, location, and POLITENESS of the service rendered (yes... Just the politeness, but efficiency wise..... I'll explain) Anyone who is looking to book this room for future conveniencies near the BSD ICE... MAKE SURE you are familiar with the malay/indo language... Or at least have an indonesian number or friend... As it would turn out to be a nightmare for the international guests... Before the check-in date, you'll be approached through trip.com's message channel by the vendor who will ask you for your check-in time and check-out time. Why? Because this isn't a hotel, and the reception counter staff under the apartment isn't the check-in person in charge ..... It is actually managed by a third-party called travelio, a local travel agency within Jakarta. Summarised: 1. They will ask you to download the travelio app (language available in english and indonesian only), to process your check-in and submit deposit through there. However, my problem was, i was unable to input my booking ref & pin (information sent to your email after booking) due to ”incomplete profile information error” which would lead me to thinking it was verifying my phone number (your travelio account becomes unable to verify after 3 failed OTP attempts, which the OTP never arrives regardless of choosing sms or whatsapp) 2. Their travelio support team and customer service, only allows communication through whatsapp texts, no calls. Meaning... U might have to wait while you panic. 3. Throughout the whole nighmare checkin process, they insist on downloading the travelio app. (Suspicious for trip.com to have included a 3rd party travel agency, but things happen, and my experience with trip.com ended on a good note with professional staffs trying to follow up on a consistent basis) Regarding the room small problems found which i shared with the travelio agent as well: 1. The bedsheets had several yellow stains, but no bedbugs and foul smell detected. 2. Entrance door can only be locked using a normal key, and the key was slightly out of shape, making it hard to lock from the outside. 3. There was no hot water for showering. 4. If you book the room for long stay, do note this is not a hotel, so there will be no daily housekeeping and replenishment of amenities provided (body soap, shampoo and dishwashing liquid in a small 50ml bottle. NOTE: the shampoo and body soap do smell nice, but they do not foam up. It is better to buy them in a small indomart located just underneath the apartment) 5. There is no water kettle. You will have to boil it like you are cooking :D In conclusion: Book this place if you have experience with travelio or well versed with indonesian language (they did reach out to me in english after some time, but the efficiency takes way too long). The travelio people whom i have met are very polite, but when it comes to check out.... As they do not have a person in charge at the apartment, it means you do not have the flexibility of checking out whenever you want... And that means, pay close attention to what time your flight is.

Pertama kali mencoba menginap di Herloom BSD dengan konsep Apartel, fasilitas kamar lengkap, dengan kitchen set, mesin cuci. kami mengambil type kamar Two Bedroom Executive, namun dikarenakan saat itu hanya tersedia smoking room dan kami menginap dengan anak2, petugas receptionis yg bertugas saat itu berbaik hati memberikan upgrade kamar menjadi suite two bedroom. Kamar bersih, amenities lengkap, over all semua OK. Kolam renang luas kedalaman aman untuk anak2. Pengalaman yg menyenangkan.

虽然我一开始办理入住时遇到了一些困难，因为我通过应用程序发送的消息在我到达公寓后没有得到及时回复，但最终我还是联系上了房东。所以，我建议想预订这间公寓的朋友们，也应该主动通过应用程序上提供的电话号码联系房东，这样流程会更顺畅。房东非常友好，也很乐于助人，我们问了他很多问题。 房间正如描述的那样，适合三人入住，共有两间卧室。设施也很齐全，例如：每人一条毛巾、牙具、肥皂和洗发水，以及餐具。此外，还有一个可以用来煮饭或加热食物的“魔法罐”和一个电水壶。不过，如果您能再提供洗洁精和浴室前的地毯就更好了。（如果我再要一些瓶装矿泉水，会不会太过分了？） 退房也很方便，只需把钥匙留在房间里，房东稍后会来取走即可。 除此之外，这栋楼对面有很多餐馆和便利店，所以不用担心半夜饿肚子。 感谢你们提供的便利，我一定会再次和朋友们来这里度假。

房型挺不錯，衞生還算過得去，就是拿鑰匙需要到樓下箱子裏取，總體上來講還是不錯，性價比也還行吧，吃喝購物相對方便，樓下就是商圈。

房間非常非常乾淨,空調工作得很好。房東非常樂於助人,很有禮貌,從開始到退房都給你看流程。非常推薦!

在我入住任何酒店期間,體驗最差 當地代理商不專業處理客戶。 我們試圖在酒店指定的時間辦理入住,但在辦理入住時沒有身體可以處理。 我們不斷打電話給客戶服務,答案也不斷變化。 最後有人來看我,但穿着不合適的衣服,沒有認出哪個公司。 這傢伙讓我等15分鐘,因爲酒店房間還沒準備好,因爲他們需要充上電等,我們必須再等45分鐘。 檢查後,另一個問題來了: 主門無法鎖,,電視不工作,最後空調漏水,,他們答應在1-3工作日退還我的押金20萬盧比,但直到今天還沒有退款。希望他們能兌現退款的承諾。

超乎預期，這真是太棒了，一開始我嘗試的時候還有些懷疑，但結果發現各方面都很不錯。 地理位置優越，就在收費站前面，去 BSD Alam Sutera 和 Graha Raya 很近，前面沒有迷你超市，工作人員非常友好。停車也很便宜……需要注意的是，只需要一點維護，使其更清潔、維護得更好……適合在 Tangsel 出差

Its a good apartment and the lord is verygood and responsible. Although there was an unpleasant incident, namely a late check-in, they provided extraordinary compensation and the owner was very kind. In the future, I will continue to choose to book at this place.