Superb location facing the chapel bridge. It is located about 7 min walk from Lucerne train station via Rathaussteg bridge. I followed the direction provided by Google map, it brought me to the Brandgassli alley to go to the back alley where the HITrental main entrance located (with a room key dispenser machine). The challenge was to go through the uneven Unter der Egg stone-paved street and the staircase at Brandgassli alley with big luggage bags. So, my advice is to use the front entrance located beside the Restaurant Schiff to use the lift and go to floor zero (0) when you are carrying luggage bag and go to the back alley HITrental entrance collect your room key through the key dispenser. My unit was Venus which is located at level 1. The unit was clean. However, I am not aware that the unit is at low level and worse part it is facing the back alley. Firstly, units facing back alley has little privacy when you keep your window blind/curtain opened as the opposite units could see you easily. It is noisy sometimes when people walk past talking loudly at the back alley. Secondly, the restaurant staffs like to smoke at the back alley when they are taking breaks. Cigarette smoke easily fills up your unit if the window is kept opened all the time. It is a very small unit to fit my family of 4. Nevertheless, we still feel like a cozy home. Kitchen is quite complete with cooking utensils, microwave oven, dish washer, electric cooker, exhaust hood, coffee machine and refrigerator. Two power point adaptors were provided. Unfortunately, one of the two electric cooker was faulty. Clothes washer and dryer (2 units each) are located at level 2, complimentary for in-house guest. Overall, it is just OK for 2-night stay here but I would not recommend staying a level 1 units like Venus and Pluto as they are low level units facing the back alley.
