澳大利亞昆士蘭的酒店式公寓

It was a bit painful from the get go checking in. You have to go to a different hotel a block over. There is nowhere to park to check in. I called the number to be put through to a call centre that isn’t on site. Call 1: yes you can park in the visitor parking just buzz and they’ll let you in. Call 2: while blocking the driveway I’m unable to find a buzzer that reaches reception. Operator sounds confused, I hang up and someone is coming out so I sneak in. Call 3: I’m parked in visitor parks, go up the lift and come out at another building. She again sounds confused. If I go out the door I won’t be able to get back in without a fob, so I’m asking which way I should go. There are no signs to tell me how to get to Ivy and Eve apartments. I eventually find a worker who takes me around to reception. Sorted. Or so I think. I check in with reception. The girl was really lovely and informative. So I think, until I reach the carpark of the next building I’m staying at. The sheet of paper she gave me says “your allocated car space is 131 and is located on 55. I drive in looking for level 55, car space 131. Neither of these exist. Call 4: Where is my carpark? Am I missing something. Keep in mind every time I call I’m asked to give all my details so they can verify my booking so by now I’m pretty tired of it all. She finds my booking and says oh yes you’re in park 55 on level B1. (See photo for why I was confused!) I drive around the carpark looking for a 55. It doesn’t exist. All carparks are labelled with a sign saying Art house and 4 numbers. Ok maybe it’s the last 2? Nope doesn’t exist. After driving around for a bit I realise there are numbers on the ground of the carpark that are completely different to the signs (I didn’t look at the ground because the signs said art house) So finally I work out that this is my park. Another confused guest stops to ask me where his park might be and I explain it’s the floor ones not the art house signs. So I wasn’t the only one. Ok so park the car, go upstairs to room 1106 which of course is on floor 10. Makes sense lol. As soon as I open the door I’m hit with a wet musty kind of smell. Like the place had been flooded and not allowed to dry out properly maybe? I opened all the windows and when that didn’t work I went and bought some air freshener to hide the smell a bit. We left all the doors open all night and next day and the smell improved. The lounge chairs are not comfy if you’re looking for a stay in watch Netflix type staycay, but the beds are really comfy. The place was pretty immaculately clean so that was nice. And washer dryer were great to have. If I had have known I’d need to go through all that checkin at another building I would not have booked. Maybe I missed the part that mentioned this? Ahh well we enjoyed our stay in general, it just didn’t get off to a good start.

聖誕假期很幸運在布里斯班選到這家酒店，套房兩張大床，帶廚房洗碗機，衞生間有兩個洗漱台，乾濕分離，自帶超美泳池，地理位置還可以，有一班公交但是train需要步行十幾分鐘上坡下坡還挺累的。

Had everything you need for a comfy stay, will be back! Would have love to stay longer

海景房景觀無敵！客廳直接面向大海🌊，沖這點其他都能忍了😃 先説説優點：酒店最高75層，入住70層以上連去Q1的錢都省了。地理位置非常棒，沙灘就在樓下，過個街就到，隨時可去沙灘散步。酒店式公寓，基本的入住配置都有，有常用的廚房家電，還有洗衣機和烘乾機，方便一家子入住。 不足：酒店房價浮動好厲害，離入住時間越近越便宜😂想要訂房的可以注意下，在不能取消訂單之前多比比價。 住客應該有用廚房烹飪的，入住的1911靠近廚房角落有臭味，住沒幾天我們就懶得換了。 3天打掃一次，基本沒看到housekeeping的影子，垃圾需要自己扔到樓道的垃圾房。 總而言之，酒店就是：無敵景觀房+快捷酒店配置

衝浪者海灘度假公寓是我們一家人住宿的好地方。管理很有幫助。房間大小合適。位置很安靜。步行即可輕鬆到達G:tram。這使得前往衝浪者天堂或其他地點變得容易。騎G也比試圖找車停車便宜多了,也容易。我們在那裏的時候,使用游泳池的人很少,我們的孫子們玩得很開心...,大部分都是自己有游泳池。我沒有意識到沒有電梯。(我的錯沒有檢查。)在三樓通常不會是個問題。因爲我們的一位家庭成員的健康問題,如果我們在較低的樓層,會更容易。如果我在預訂時聯繫了管理層,他們說他們會試圖給我們低樓層。這是一個很棒的地方,我強烈推薦它。

我愛這個地方，客服很棒，即使你有特殊要求，他們也會非常樂意滿足。我住的是一間兩房公寓，裡面設施齊全，還有一個環繞整個公寓的超大陽台，配有桌椅和燒烤架。公寓內外都很寬敞。非常安全，還有地下停車場。價格非常合理，還可以免費領取早餐盒。我隨時都願意再入住這裡。

很棒的住宿!非常適合兒童和成人,無論是游泳池還是海洋都選擇。只是希望我預訂了海景。我不能挑剔服務,特別是在解決我們的停車問題時。

This was not our first stay and in the main it was good. We stayed twice on this trip with a stint on Magnetic Island in between. Service on our departure stay was while not bad was marred by the gentleman who was abrupt and less than enthusiastic about being helpful. We arrived in the morning knowing we couldn’t get in until later and were greeted by a friendly and helpful reception attendant. Who said we would let us know by text as soon as a room was available for us. We took that to mean if we could enter our room before the scheduled check in time we would get a message. We never got a message. In fact we had ran out of ways to entertain ourselves and keep cool with just under an hour to check in time. So we went to the reception to assign the room was ready and were grumpily informed our room wasn’t ready and that is why we had not had a text. We understood this could be the case but the summary dismissal was far from reasonable customer service. No apology given we had patiently waited for over four hours already. We waited in the lobby and watched as others were given rooms. Why we had to wait while others did not was given no explanation and made no senseh to us. When check in time came and went is when I had to contain myself. One thing for us to be shunned for being early but for them to tell our room was not available at the time the business had committed to was very frustrating. It showed they had no system and were unprepared to provide reasonable customer service. We waited patiently and thankfully not for much longer and maintained our positive countenance. Thank goodness the room was,while only on the first floor, the better of rooms we had stayed in and worth the wait had it been managed better. If it weren’t for the grumpy reception we would have rated this trip more highly. Hopefully this business can get its cleaning process and attitude to customers of male staff improved the location value and room would be highly recommended as is a little work to do.

一家四口出遊，酒店公寓非常適合，2個房間2個衞生間太方便了，客廳也挺大，衞生可以，地毯有點臟，風景很美，酒店位置也很好去去哪裡都方便，地下停車場剛開始不適應，感覺很亂，衹能停在有酒店標誌的位置，位置很小，停完成要找電梯，很多地方都圍着，好像在施工。不過總體還是挺好的，24小時前台，半夜入住也很順利，前台也都很nice