Urban公寓

房間,陽台,房間和餐廳的景色真的很好。但他們在接待客戶服務方面只需要改進一件事。 我入住的時候籤的房間和真正收到的房間不一樣,他們換了房間沒有通知,我問爲什麼他們說裏面是同一個房間,但是完全不一樣,換的房間根本沒有隱私。在入住期間,我們必須關閉窗戶。 而且我入住的時候要求延遲退房,他們告訴我早上最後一天檢查,最後一天我又要求延遲2小時退房,他們拒絕了我的要求甚至沒有檢查系統,只是說不。我對他們的態度非常失望。當我檢查網站時,剩下很多房間。 衆所周知,桑給巴爾是度假的地方。度假的地方大多數5星級酒店,由於航班時間,他們運行退房時間非常靈活。沒有值得在客戶服務中獲得5星級。

前台提供了一間已有人入住的房間，深夜23:00我們辦完入住打開房門已有一位中年男士在床上入睡，那位男士受到了驚嚇並且十分生氣，同樣的，我們也非常的驚嚇並且感覺十分尷尬。對於這樣的誤會，前台僅向該男士表達了歉意，並未對我們道歉。 更換房間後，我們的雙床房被換成了大床房。酒店並未對此作出解釋，由於夜深，我們放棄了換床休息了。 房間內有黴味，和一瓶喝完的礦泉水瓶，並沒有打掃乾淨。早餐時餐廳有很多蒼蠅亂飛。 對於此次住宿經歷，我感到十分不滿。

酒店地理位置理想,離市中心和機場都不遠,方便旅客。酒店令人驚歎的景色令人驚歎,無論您是享受安靜的早晨還是在漫長的一天後結束,都提供了放鬆的背景。傢俱優雅簡單而精緻,在不影響風格的情況下提供舒適。工作人員服務非常出色,始終如一地超越一切,以確保愉快的住宿。他們熱情的款待和對細節的關注使體驗更加難忘,留下了舒適和優質服務的持久印象。

The location is perfect. Short walking distance from the main areas in Stonetown. The pool is lovely and the breakfast rooftop view was really nice in the morning. The only downside: i upgraded us to a suit and it was a mistake. There was only an old bathtub and it was really gross. The normal rooms would have been much better to stay in, so don’t upgrade. Other than that, we had a lovely stay.

The food was nice and distant from the airport was a good thing as our flight arrived a little after midnight. The staff were very hospitable and courteous.

房間很好也很乾凈。服務相當可以，很主動。環境一級棒。附近300米還有桑島唯一一箇中餐廳，性價比很高。值得推薦。但是酒店推薦的出海看海豚和監獄島比較貴，有條件還是外面找。

酒店在離石頭城很近，不過在小巷子裏，相對不太好找，路邊有路標，需要仔細留意。早餐餐廳在頂樓，視野還不錯，能夠看到海。

You can't judge a place from the front, or from where it's located. This was a little gem of a B & B (for us). We ate out for lunch & dinner, but really enjoyed their breakfasts. More on the service & rooms first. The front desk manager, which varied, was always very kind & attentive to our needs. The rooms were very nice, beds super comfortable, and having a TV was not a necessity until I got a little sick (possibly from eating out at lunch?), and then I could watch sports. Having a safe for valuables was a bonus. I saw some reviews on Google maps that did not put the hotel in a good light, but our group was there for 4 nights and we never had anything stolen, or any bad experience. Just be wise & careful. The rooms were cleaned daily and the working fan & AC were really nice! The architecture is really cool with lots of old wood, nice decorations, and interesting design. The rooftop was nice, with a great view of the harbor to the west. It is next to a mosque, but that didn't bother us. We had breakfast up there every morning and they had a couple of juice choices, plus really good masala tea, and bottled water - would be nice if they could not use SO MANY plastic bottles, and maybe get those larger ones & dispense into glass pitchers, but I can only suggest. The freshly made maandazi were amazing and there were several fruit choices, yoghurt, and bread - I've lived in Portugal and really appreciate nice, freshly baked bread and this was just the cheap store-packaged white bread, but bread is not a huge part of this culture. We could order eggs and my omelet was always very good. Coffee is pretty basic, so I did masala tea instead and they also make a nice lemon grass tea. As is true with all of Africa where I've lived & traveled, all the staff are super friendly & patient. The location is perfect - right next to the Old Fort and Mama Mia (gelato), as well as Forodhani Food Market, but easy walking distance to everything in Stonetown proper. We had a guide take us around & give us a tour of Darajani (the bazaar or market area), the Anglican church and slave market site (very sobering), the Fort, and other places.

碰巧住到了queen主唱Freddie mercury的故居裏，真的是太神奇的一個體驗。酒店外觀不錯，但是內部設施一般，床和枕頭都不算舒適，早餐口味也一般，勝在地理位置好和這次奇妙的名人故居體驗。