My wife and I stayed one night in the Mercure Nancy Centre Place Stanislas on our way to Switzerland and we had also booked one night there for the return journey. We have stayed in more hotels than I could possibly remember, including Mercure hotels so I was surprised when my wife said this was the worst hotel I had every booked for her! But let’s start with the good features. Its position close to the city centre makes it ideal for a city stopover. It’s just a short walk to Place Stanislas and all the restaurants and sights. The other great facility is the car parking: it has its own underground park right opposite the hotel side entrance. The rest was pretty poor. The feature that appalled my wife was that the toilet was in a room so small that it was impossible – and I do mean literally impossible – to sit on it and close the door! The hotel management must know this and yet they go on letting this room. That complacency is unforgivable. Checkin was curious. It involved a very long process conducted by a cheerful but apparently quite untrained person perched on the end of a table with a laptop. How come? The Mercure have a professional reservation system so what was this chap using? He also had a queue of annoyed people waiting to check in behind me. If I had been one of them I would have been annoyed, too. Eventually he walked me across to the lift and configured my room key using a gadget on the wall at the foot of the stairs. Crazy! The breakfast restaurant is too small for the capacity of the hotel. The choice was fine and we were early in the restaurant so we had a place to sit. It soon filled up and although two young people were busy replenishing the servery, no one at all was on hand to supervise the situation. It seems there’s something very odd going on at the Mercure Stanislas Nancy. One final point. There’s several angry reviews here about the hotel taking additional charges on guests’ bank cards. They aren’t actually doing that; they are holding an additional amount on their bank cards in case of additional charges. This is a practice adopted by hotels for many years. However, it is in my opinion no longer an acceptable practice in an age of instant bank alerts, without at least explaining to guests exactly what to expect. Certainly, the Holiday Inn don’t do that to me. We cancelled our return booking.
Nancy is an an extraordinary place to visit. Marvelous museums. Beautiful urban spaces. This lovely hotel is complimented by an exceptional and helpful staff. Perfect location. Quiet but very, very close to terrific restaurants and sidewalk cafes. Try and stay here!
訪訪客A terrific location, adjacent to the train station and only a short walk to Place Stanislaus, which is a don’t miss it attraction. Rooms are nice but not delux by any means. No breakfast available, but a good restaurant directly across the plaza.
訪訪客Rien à redire sur la propreté de la chambre. La proximité du centre des congrès est un plus. Le personnel peu attentif : on m'a téléphoné en plein congrès pour me demander pourquoi j'ai laissé mes affaires dans la chambre (normal puisque j'ai réservé 2 nuits), sans avoir vérifié auparavant les termes de la réservation :( Les plateaux des petits-déjeuner qui s'accumulent sur les tables car personne pour débarrasser.
訪訪客用戶Contrairement à ce que j avais lu ,le studio était très bien ,propre ,bien aménagé, et spacieux. Il n y a pas de télévision mais le wifi permet de suivre un programme sur le téléphone, la tablette ou l ordinateur. Le parking fermé est compris dans le prix .Le quartier est calme et situé à 5 minutes du centre ville en voiture . Le seul petit bémol est l' absence de personne à la réception durant cette période de fêtes, ce qui aurait pu être problématique en cas de soucis. Les instructions reçues par sms et par mail permettent de récupérer et de rendre facilement les clefs Le rapport qualité /prix est excellent
訪訪客用戶Dans l'ensemble l'établissement est correct. Seul bémol c'est les places de parking pas assez suffisantes par rapport au nombre de chambres. La moquette qui est disposé sur les sols devrait être remplacée car les taches de javel laissent à désirer.