What can you say. We had to ask for toilet paper, yes toilet paper, a tea towel, and a sponge(the one there was gross - well used). We were told 5 other rooms also asked for toilet paper. 2 1/2 hrs later, I went to the office to get the toilet paper. Dead flies on the carpet and in the bathroom, fireplace full of old ash which left smoke smell thru the cottage, mould in the grout in the bath, soup scum on the spa jets(obviously not now going to use the spa). But great bed and hot water. Certainly, this place is becoming run down, and the managers reason was -'it's the staffs fault!'. Even the inground pool was black, not green. Funny, one of the Halls Gap locals knows some staff and has a different storey. And to top it off, someone took our firewood and paper on Saturday, so no open fire for us. Think twice before you book this place. Our outdoor BBQ had no grill plate and was very rusty. Certainly not usable.